Process User and Manager Capabilities | Getting Started with the ITIL Role

Good intro - watch this one twice

fulfillers yes but also agents or analysts

Good elaboration on the capabilities, tasks and responsibilities of ITIL role users. I also like how best practices are discussed in this video.

helpful

helpful

helpful

Very Helpful

Easy to learn!

Easy to learn!

Nice Video, Will be reviewing again with Tier techs for SNOW configurations. 

complete 9/14/21

great foundational video conveying the ITSM business processes within ServiceNow.

Great content!

Great content!

Easy to learn!

helpful!!!!

Thanks alot

Helpful

helpful

All of these course are well organized and informative for users new to ServiceNow.

Helpful, Thanks!

Thank you!

helpful

Great content