Process User and Manager Capabilities | Getting Started with the ITIL Role

[Rob Levy1]

Good intro - watch this one twice

[bpscotty]

fulfillers yes but also agents or analysts

[miguelrod1]

Good elaboration on the capabilities, tasks and responsibilities of ITIL role users. I also like how best practices are discussed in this video.

[Sandro Maximo]

helpful

[Boris Ortiz1]

helpful

[Boris Ortiz]

helpful

[Marivaldo Nova1]

Very Helpful

[Daniel Junqueir]

Easy to learn!

[Daniel Junqueir]

Easy to learn!

[Zachary_stone]

Nice Video, Will be reviewing again with Tier techs for SNOW configurations. 

complete 9/14/21

[Alex Valis]

great foundational video conveying the ITSM business processes within ServiceNow.

[Andre Moreira1]

Great content!

[Felipe Dockhorn]

Great content!

[Goncalo Freire]

Easy to learn!

[Arshdeep Kaur1]

helpful!!!!

[User290317]

Thanks alot

[Haseeb Ahmad2]

Helpful

[Sumedh Gajbhiye]

helpful

[Heidi Wilson]

All of these course are well organized and informative for users new to ServiceNow.

[Bharat Shinde]

Helpful, Thanks!

[Marielle Anne B]

Thank you!

[lily68]

helpful

[Perla]

Great content