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Hi there,
Now Mobile, what a nice piece within the ServiceNow family. And while working with the Now Mobile and especially Applet Launchers, have you noticed the section type "Chart section"? Sounds like you could enrich the Now Mobile with displaying charts. This would enhance the Now Mobile a lot again and would be appealing for some specific audiences within your company.
So let's see if we can get this working, adding charts to your Now Mobile.
Applet Launcher
Out-of-the-box there is an Applet Launcher for the homepage, "Homepage". On this one, we need to tie a new Applet Launcher Section. Navigate to "System Mobile > Applet Launcher". The Applet Launcher Section is under the "Body" section. Just double click the Insert new row..., add an order (for example 100), and create a new Section.
When creating a new Mobile Section, a pop-up concerning the Section Type appears. "Chart Section" would be our choice.
On the Media Section, most import is selecting the Chart type that you are after (Single score or Chart) and the specific Chart that you are after in the Charts field.
Chart
The Charts field actually references the sys_sg_chart table. You would need to create a record in this table first, so it will be selectable when setting up the Media Section.
When setting-up a sys_sg_chart record, you can choose between type Report and PA. For this Community article, I've just selected type Report. When Report is selected, a reference field to the sys_report table will be shown. When PA is selected, a reference field to the pa_widgets table will be shown. For this Community article, we are just selecting an out-of-the-box Report. Obviously, you could set up your own reports and widgets and select them here!
Result
And that's it actually. After adding one or more Chart sections, one or more Charts, refresh the Now Mobile screen on your mobile, and the result could be something as below.
Note: "Open P1 Incidents" is a Chart section of Type Single Score, "Incident Trend By Priority" is a Chart section Type Chart.
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So quickly and pretty easy to set up, really nice! Hope you like it. If any questions or remarks, let me know.
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Kind regards,
Mark Roethof
ServiceNow Technical Consultant @ Quint Technology
1x ServiceNow Developer MVP
1x ServiceNow Community MVP
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