Employee Center Academy: Upcoming & Past Sessions

[Pooja Gupta1]

Employee Center Academy is a series of sessions where the ServiceNow product team teaches how to do various Employee Center configurations, live, on an actual ServiceNow instance. We will have product experts on hand to demonstrate concepts, provide guidance, and answer your questions in a live setting. 

Employee Center Academy sessions are scheduled tentatively for every third Wednesday of the month at 9:00 AM PT. 

You need to register one time for the Employee Center Academy series to receive automatic notifications for the upcoming sessions.

Register Here

• Upcoming Session:  April 2024 - Manage Portal Performance
  

   Join this session to learn tips and tricks from our product engineering to effectively manage portal performance before and after go-live.

• Please note that due to the Knowledge event, we will not have an Employee Center Academy session in May. We will resume our regular schedule in June.

• Past Sessions:

Employee Center Journey
Session Topic	Description
Organizational Change Management to drive product adoption	How to define adoption and activation for your organization? Learning best practices around Organizational Change Management through launch & adoption of "My ServiceNow"
Migrating from Service Portal (/sp) to Employee Center	How does Employee Center differ from Service Portal (/sp)  Migration steps from Service Portal to Employee Center  Live walk-through of creating an IT-only portal experience on Employee Center
Multi-phased deployment strategies for Employee Center	Strategies and customer insights on taking a multi-phased deployment approach for implementing a unified employee portal
Design Techniques to kick start your Employee Center deployment	Employee Service Delivery trends and best practices  Design thinking techniques to align stakeholders  Techniques for building an employee-centric taxonomy
Test, Deploy and Upgrade Employee Center	Working with Employee Center Applications Scopes  Moving Employee Center changes to production  Testing Employee Center

Feature Deep Dives
Session Topic	Description
Unified Employee Profile	Introduction to Unified Employee Profile & Org Chart Demo end-user experience Demo of admin experience
Integrated Services and Experience Feedback	Introduction to Experience & Service Feedback Integrated Experience & Service Feedback: End-user experience with Live Demo Admin experience with Live Demo
Curated Experiences on Employee Center	What is curated experiences and how it drives employee-centric content discovery experiences across the portal  Live walk-through of curated experiences components  How to create new taxonomy
Content Experiences and Publishing on Employee Center	How Content Experiences and Content Publishing can enable you to communicate the right message to the appropriate audience  Create and publish content as part of a campaign
Search Configurations (AI Search + Zing)	Understanding the ServiceNow’s Search capabilities  Live demo of Employee Center Search experience
Dynamic Topic Microsites and Rich Content Editor	What is Dynamic Topic Microsites and Rich Content Editor and guidance around related best practices  Live demo of how to configure Dynamic Topic Microsites
Portal Governance	Introduction to Portal Governance in order to understand how your organization makes decisions about experience management, taxonomy management and content management  Employee center capabilities that help in governance
Service Catalog and Knowledge Experience on Employee Center	Understanding Service catalog experience for Employee Center and related best practices  Understanding Knowledge management on Employee Center and related best practices
Employee Communications	Understanding employee communications capabilities with Employee Center  Exploring employee communication capabilities in Employee Center Pro from the lens of content requester and content manager
User Experience Analytics on Employee Center	Understanding how User Experience Analytics can enable customers to measure adoption, retention and additional usage KPIs to make better product and implementation decisions  Live demo of enabling User Experience Analytics on Employee Center
Personalization on Employee Center	Personalization options available with Employee Center – System driven vs User Driven  Configuring system-driven and user-driven personalization on Employee Center
Localization and Multi-language support on Employee Center	Introduction to localization and multi-language support  Configuring Employee Center for multi-language support – review what’s translated and can be translated
Mobile Configurations for Employee Center	Understanding Mobile platform and Now Mobile  Live walkthrough of how to configure Now Mobile
Multi-department, Unified Virtual Agent	Guidance on securing and facilitating conversations across department through virtual agent  How to configure and design a multi-department, unified virtual agent experience on Employee Center
Integrations with Conversational Interfaces (with a focus on Microsoft Teams integrations)	Understanding of Microsoft Teams integration with Employee center  Walkthrough of installation and configuration of MS Teams integration
Content Analytics & Campaigns	Understanding what is Campaigns and what is included in Content Analytics Live Demo: How to build a campaign? How to enable content analytics? Best Practices for creating effective campaigns
Universal Request	Understanding what is Universal Request Live Demo: Requesting help on the Employee Center Portal and transferring to other departments Leading Practices for Universal Request
Content Governance	Understanding Content Governance Capabilities Live Demo: Walkthrough of Content Governance Capabilities
Manager Hub	Introduction to Manager Hub: Key Capabilities & Evolution Manager Hub Best Practices Live Demo: Walkthrough of Manager Hub Capabilities
Employee News	Employee News Overview Live Demo: Employee News Front End and Authoring Experience

[Joel L]

Hello Pooja,

you might want to add the recent as well to this list, including the links mentioned in the chat and the slide deck if possible?

• Live on ServiceNow: WSD + HRSD: Employee Center: The what, why, and how of deployment

Kind regards 

Joel

[amrithaanayak]

Hi Joel,

The LOSN events are listed in the Employee Center - Live on ServiceNow Sessions page

This page is mainly for EC academy sessions.

Thanks,

Amritha

[Patti Peko]

When will the recording be posted for the Nov. 16th session "Design techniques to kick start your Employee Center deployment"?

[amrithaanayak]

Hi @Patti Peko ,  The recoriding is available in this link:

https://www.servicenow.com/community/employee-center-events/employee-center-academy-design-technique...

[Ashish Gupta3]

Hi @Pooja Gupta1 You mentioned about implementation guide for EC with demo data in Video session https://youtu.be/MQ_QoUnI1OU . Could you please share the link for the same?

[SmritiGupta]

Hi @Ashish Gupta3 please find the link to implementation guide here https://www.servicenow.com/community/employee-center-articles/setting-up-employee-center-with-demo-d...

[brittmetcalf]

Hi there,

There was a Manager Hub session on 10/18/2023. Has the recording bee uploaded? I could be missing it...

[SmritiGupta]

Hi @brittmetcalf - Here's the link for the Manager Hub recording - https://www.servicenow.com/community/employee-center-events/employee-center-academy-manager-hub/ev-p...

[RGFlores]

Is the link for the 2.21.24 presentation on feedback available, yet? I feel like I'm overlooking it, but can't seem to find it. Thank you! 🙂

[SmritiGupta]

Hey @RGFlores the recording for Experience & Service Feedback session has been updated in the list here. Please refer to the first link under Feature deep dives.