Performance Analytics for Service Management

[Heath Ramsey]

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Service Management entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine what you should activate.

Important Note!

The content packs are dependent on the other solutions you have activated in the platform. The list of required plugins that will also be activated during content pack activation is displayed in the activation dialog box. See the Activate page for more details.

Plugin Name	Kingston	London	Madrid	New York
Performance Analytics - Content Pack - Change Management	x	x	x	x
Performance Analytics - Content Pack - Incident SLA Management	x	x	x	x
Performance Analytics - Content Pack - ITSM Dashboards	x	x	x	x
Performance Analytics - Content Pack - Problem Management	x	x	x	x
Performance Analytics - Content Pack - Request Management (Requested Item)	x	x	x	x
Performance Analytics - Content Pack - Request Management (Requests)	x	x	x	x
Performance Analytics - Context Sensitive Analytics for Change Management	x	x	x	x
Performance Analytics - Context Sensitive Analytics for Incident	x	x	x	x
Performance Analytics - Context Sensitive Analytics for Problem Management	x	x	x	x
Performance Analytics - Spotlight - Change Spotlight Content Pack	x	x	x	x
Performance Analytics - Spotlight - Incident Spotlight Content Pack	x	x	x	x
Performance Analytics - Spotlight - Problem Spotlight Content Pack	x	x	x	x
Performance Analytics - Spotlight - Request Spotlight Content Pack	x	x	x	x
Performance Analytics – Content Pack for Major Incident Management		x	x	x

[John W5]

Heath,

What is meant by "Context Sensitive Anayltics for . . . "?

Could you please clarify what is meant here by "context sensitive"?

And why / when would I want to use this reporting option?

Thanks,

John W

[D van Heusden]

For more info on solutions / content packs see the ServiceNow docs on this topic:

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/use/dashboards/c...

For context sensitive analytics specifically go to:

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/use/performance-...