Conversational Interfaces (VA, Agent Chat, AWA, Sidebar) plugins list, by release

[Victor Chen]

The following is a list of plugins and store apps for Conversational Interfaces, with plugins for Virtual Agent, Agent Chat, NLU, and AWA features. Related plugins (shipped by IT, HR, and CSM) are also listed. The list is divided between Standard and Pro/Enterprise subscriptions and by release, Quebec and onwards. Plugins that are recommended or popular with our customers have a star next to them.

You can also download the Excel attachment at the bottom as an install checklist! 

*Popular plugins and store apps with customers!

Standard Subscription plugins

• *Agent Chat (com.glide.interaction.awa) - Includes AWA
• Agent-Initiated Messaging Interface (sn_agent_initiated)
• Conversational Integration with Facebook Messenger (sn_va_fb_messenger)
• Conversational Integration with LINE (sn_va_line)
• *Conversational Integration with Microsoft Teams (sn_va_teams)
• *Conversational Integration with Slack (sn_va_slack)
• Conversational Integration with WhatsApp (powered by Twilio) (sn_va_whatsapp_twi)
• Conversational Integration with Workplace from Facebook (sn_va_fb_workplace)
• Conversational Messaging (com.glide.messaging.awa)
• *Conversational SMS Service Channel (sn_awa_sms_int)
• Conversational Integration with Alexa (sn_va_alexa)
• Conversational Integration with Google Assistant (sn_va_g_assist)
• Conversational Interfaces - Diagnostics (sn_ci_diagnostics)
• Conversational SMS Integration with Twilio (sn_va_sms_twilio)
• *Glide Virtual Agent Lite (com.glide.cs.chatbot.lite)
• *ITSM Virtual Agent Conversations Lite (com.snc.itsm.virtualagent.lite)
• *IT Service Management integration with Microsoft Teams (sn_now_teams_it)

San Diego release

• Sensitive Data Handling (com.glide.sensitive_data_handling)

Tokyo release

• Omni-experience standard feature set - for Sidebar and CI Home page

Pro/Enterprise Subscription plugins (inclusive of Standard)

• Advanced Work Assignment - Agent Affinity (com.glide.awa.agent_affinity)
• *Conversational Analytics (sn_ci_analytics)
• Dynamic Translation for Agent Chat (com.glide.cs.dynamic.translation.agent.chat)
• *Glide Virtual Agent (com.glide.cs.chatbot) - Includes Virtual Agent Designer and actionable notifications
• HR Service Delivery Virtual Agent Conversations (sn_hr_va)
• IBM Watson Assistant Integration V2 (com.glide.cs.ibm.watson.assistant.v2.topic)
• *ITSM Virtual Agent Conversations (sn_itsm_va)
• *NLU Workbench - Advanced Features (sn_nlu_workbench)
• *Profanity filter for agent chat (sn_va_profanity)
• Virtual Agent API (sn_va_as_service)
• *Virtual Agent Topic Recommendations (sn_topic_recommend) - Includes Intent Discovery

Tokyo release

• Virtual Agent API - for Conversational IVR
• Dynamic Translation for Virtual Agent

Utah release

• Proactive Triggers
• ATF for Virtual Agent topics