New Release: ITSM Core Features and Proven Practices in Jakarta

[Julie Lam]

ITSM Value Realization Webinar Series

Original air date July 26th, 2017

Join one of the webinar session to learn about the new features and functionalities added to   and Proven Practices associated with Core ITSM as part of the Jakarta release.

This webinar provides detailed information about the newly added features to Core ITSM and Proven Practices in the Jakarta release. We will share with you the intent behind these features, how you can use them most effectively and other best practices.

Post your questions below for the experts to answer.

See below to download the presentation slides (1.9MB PDF)

Featured Speakers

Sheeba Srinivasan is the product owner of Problem and Incident Management application at ServiceNow. She brings with her, decades of experience from professional services where she helped customers implement ITSM solutions. Sheeba knows and will share the successful strategies to realize full potential of the problem management process and application at your organization.

Anne Barnes is a Customer and Partner Experience Manager with the ITSM Business Unit at ServiceNow and has over fifteen years of experience working in ITSM. For five years she worked with Professional Services, during which she successfully implemented projects with over fifty customers. She has developed a deep understanding of what makes an implementation succeed, how to overcome obstacles to getting there, and the underlying importance of strong partnerships. Additionally, having worked with for a partner, Anne brings a capacity to develop and mature ServiceNow's partner relationships.

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Find More ITSM Guides Webinars:   ITSM Value Realization Webinars - Calendar

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