Drive continuous improvement with CIM and Benchmarks

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Session Code: LAB1364

Presenter(s): Manjeet, Rajesh

Company(s): ServiceNow, ServiceNow

Abstract:

Discover how to drive Continual Improvement Management (CIM) processes that empower all levels of the enterprise and enable smart decision making. Learn how CIM is an essential tool to run sustainable improvement strategies around continual improvement. This lab will also show how your IT services can gain actionable information and smart strategies to continually improve services that align with enterprise business goals. Furthermore, we'll look at how to measure and quantify the business impact of CIM.

URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB1364