Setting up Twilio - How to read the Docs - Twilio Part 1

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Hi Guys,

It has been couple of weeks i have started to contribute to the Community. My ultimate goal is to help other developers on Now Community with the knowledge that I gathered all these days working on several modules on Now platform. Community helped me a lot in my initial days and it's just a small effort to return the favor.

I have been writing random articles, but soon I realized I can do it in a little way better. So next few articles in the series are going to about the initiative on which I was working. And I will be guiding you End to End from creating a Twilio Account to Integrating it with ServiceNow Notify, On-Call Scheduling, Incident Communication Management and etc.

Although all the information is available on ServiceNow Documentations, there is not much information available. 

Working on a complete initiative will help you to build everything from scratch and believe me it will be a fun.

The first thing you'll be needing is the 'Twilio Account'. Let's create it.

Step 1) Navigate to https://www.twilio.com/ and click 'AGREE AND PROCEED' to accept the Cookies.

Step 2) Click 'CLOSE'

Step 3) Click 'Sign up'

Step 4) Fill the form, tick the checkbox to accept Twilio terms and conditions and click 'Start your free trial'

Step 5) Now you'll see the window which will look something like this :

Step 6) Check you mail Inbox. You will have one mail recieved from Twilio with the title 'Verify your email'. Open it and click on 'Confirm Your Email' link.

Step 7) You will be redirected to the Twilio Console page.

Step 😎 Select your Country

Step 9) Enter your mobile number and click 'Verify'

Step 10) Enter the 'Verification code' and click 'Submit'

Step 11) Answer the following questions :

 

Step 12) Click 'Skip to dashboard'

Step 13) Click 'Get a Trial Number'

Step 13) Click 'Choose this Number'

Step 14) Click 'Done'

Step 15) Now your Console/Dashboard will look something like this :

Step 16) Select 'All Products & Services' from the sidebar menu 

Step 17) Navigate to Programmable Voice > Calls > Geo Permissions

Step 18) Tick each of the country/region you want to send to/recieve from messages and click 'Save'

International Voice Dialing Geographic Permissions, also known as Geo Permissions, control which countries and subsets of phone numbers you can dial out to from your Twilio project.

Read more about 'Geo Permissions' here.

Congratulations. .. We have set up created a Twilio Account and did basic setup. .. And now we are all ready to integrate it with ServiceNow.

Don't forget to read next post on Twilio to learn how to achieve this.

Thank You.

Vishal Ingle

ServiceNow Certified System Administrator

DxSherpa Technologies Pvt. Ltd.

MH, India.