Stanford University’s major incident management: Past, present, and future

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Session Code: BRE0563

Presenter(s): Marvin

Company(s): Stanford University

Abstract:

Join Stanford University's talk about the major incident process before ServiceNow, how this was improved with the implementation of the Now Platform, and where they're headed. Learn how they went from a distributed ownership of major incidents with varying processes to one team. They'll also show the value in designing the new process based on ITIL framework and the power in leveraging ServiceNow to manage it from one system.