How to configure SLA definition using variables?

[tiagomacul]

How to configure SLA definition using variables?

Image	Description
	01. >> Service Level Management > SLA Definitions
	02. New
	03. Name
	04. Type
	05. Table
	06. Workflow
	07. Duration Ex: Days, hours, minutes, seconds
	08. Well, Go to "Start Condition" tab
	09. Show Related Fields
	10. Request Item
	11. Variables
	12. Select your Maintain Item
	13. Select Your Variable
	14. Type/Select the value.

summary

[User378568]

Great. Pictures always help us to understanding.