A data-driven approach to harnessing the power of knowledge management in ServiceNow at General Mills

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Session Code: BRE0273

Presenter(s): Cara

Company(s): General Mills

Abstract:

As they began a global HR transformation initiative in 2016, General Mills made a commitment to #workdifferently.  Throughout their implementation journey and since their ServiceNow, Workday, and Service Delivery live date on January 1, 2018, the promise of this vision has never wavered. Join their team to discuss the practices they’ve used in driving Tier 0 resolution through system-led insights and a sustainable HR governance model.​