Calculate outcomes: Baseline and track performance, usage KPIs, and metrics

[#1]

Session Code: CSS1660

Presenter(s): Tara

Company(s): ServiceNow

Abstract:

When you use KPIs and metrics correctly, they help you be proactive rather than reactive, and they give you what you need to manage and accelerate progress on your ServiceNow roadmap. Ultimately, that means they bring you closer to your vision for transformation.