Performance Analytics & Organizational Change Management: Don't worry, be happy

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Session Code: BRE0658

Presenter(s): Thomas, Dan, Jennifer

Company(s): Verizon Wireless, ServiceNow, Verizon

Abstract:

Learn how Verizon leverages ServiceNow Performance Analytics and Reporting to evolve beyond legacy reporting and analytics systems, with complex processes and multiple information siloes. In this session, Verizon will share how they soothed frazzled nerves and improved organizational change using Performance Analytics and Reporting, with enablement and adoption programs that built confidence, abilities, and technical knowledge. Attendees will learn how to empower, encourage, and enthuse customers to be a part of the transition to Performance Analytics.