Best Practices for CMDB Implementation - ServiceNow Community
Anil Shewale
Mega Guru

Best Practices for CMDB implementation.

  • Enable CMDB Health dashboard:

by default the CMDB health dashboard jobs are disabled. Need to enable it manually.

It used to show the health indicators such as duplicate CIs , Required ci fields, and audit for overall health of CMDB.

Navigate>> CMDB view>> click on CMDB health dashboard Job >enable it.

  • Utilize OOB CI classes as much as Possible.

Use OOB ci classes don’t try to create new . and it is also not best practice to extend off of CMDB_CI.

Ex: if you create the laptop table the extend with hardware table not CMDB_CI.

  • CMDB Attribute should be placed at the right level.

Ex: BIOS_date attribute you want to create in window, Linux, Unix class instead you directly create in server class.

  • Avoid customization.

Use OOB attribute instead create new.

  • You should not alter Relationships.

OOB Relationship you should not modify that.

  • Try to use a tree Picker wherever Possible.

Use for location Attribute.

  • Custom CMDB table Begin with “u_cmdb_ci….”

Ex: u_cmdb_ci_demo

  • Application should have a Business owner assigned.

Check to see that a Business owner has been assigned to each business Application.

 

if this article helped you in any way then mark it helpful.

Thanks

Comments
mhly365
Giga Explorer

Hi CMDB Pros,

 

Is it possible to create a free or low budget training version of  CMDB for personal use?

 

Where would I find the documentation to do that?

 

Daniel Borkowi1
Mega Sage

Hi @mhly365 , did you checked the Nowlearning trainings? Configuration Management Database (CMDB) Fundamentals

 

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Last update:
‎11-03-2020 08:01 PM
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