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on 08-01-2019 03:47 PM
This is a must-see for all ServiceNow customers who are about to get started with Vulnerability Response.
Within 15 minutes, Don Harlan, Advisory Solution Consultant at ServiceNow takes us through the fundamental concepts, a product demo and the next steps to set up the application and start lowering your risk profile.
| Don Harlan, Advisory Solution Consultant, ServiceNow |
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Video content:
00:00 Introduction, who is Don Harlan
01:57 Refreshers from previous episodes: maturity model and new customer path
03:20 Overview of Vulnerability Response: where does it fit in your tool box
04:40 Prioritize for business impact to reduce your vulnerabilities fast
06:00 Demo: preview of the lab. Divide vulnerabilities, user groups, locations, roles, group rules, assignment, vulnerability groups, scanner, vulnerable item, configurable item, dot-walking, remediation, manual vs groups, SLA, target rules, notifications, assignment rules, vulnerability group rules.
13:57 An example: crisis workflow
13:25 What to do right now: take the lab, reach out to ServiceNow.
16:00 Wrap up
16:20 Conclusion and reminders
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Stay tuned for the next episode: Vulnerability Groups
For all questions and to download the PDF version of the slides.


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Hello all,
here is the path to success for new customers as it stands today:
Episode 1: Prepare your implementation
Critical steps to go fast: what you should do.
View the 23-minute video tutorial, download the guide and ask questions.
Episode 2: Implement
A 12 weeks cycle: how to stay on schedule.
View the 17-minute video tutorial, download the guide and ask questions.
Episode 3: You are live, now what?
Tune for best results
11-min video tutorial, slides and Q&A.
Episode 4: Finding the right partner for your journey
Don't go alone
16-min video tutorial, slides and Q&A.
Episode 5: Notifications
Get them right to be safe
16-min video tutorial, slides and Q&A
Episode 6: Vulnerability Response
Get started simply and quickly
15-min video tutorial, slides and Q&A
Episode 7: Incident enrichment
Leave no stone unturned
12-min video tutorial, slides and Q&A
Episode 8: Reports and Dashboards
Quickly the best out of them
13-min video tutorial, slides and Q&A
Episode 9: Training
What classes are right for your role
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Very interesting, thanks for sharing.