ITIL®4 ServiceNow Point Of View Whitepaper

[Ankit K]

Traditional Service Management have long been aligning to ITIL, best practice guidance and multiple frameworks. The industry and markets are continuing to change and evolve, as we progress into the Digital Transformation journeys. As part of ongoing evaluation of market space and industry practices, the IT Service Management Business Unit within ServiceNow has been reviewing the ITIL 4 publications recently published.

We are pleased to introduce the ITIL®4 ServiceNow Point Of View Whitepaper. Below, you’ll find a brief, easy-to-understand overview of why ITIL 4 was released and the key elements of it. We hope this ITIL 4 POV overview helps you better understand ServiceNow's perspective on the same.

Please view the attachment to read more...