Performance Analytics 201: Jump-start your journey

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Session Code: LAB1610

Presenter(s): Tricia, Dan

Company(s): ServiceNow, ServiceNow

Abstract:

Building and implementing an advanced analytics solution often takes organizations months or years, but it doesn’t have to be so hard. Performance Analytics ships with finely tuned dashboards and more than 650 KPIs for your IT, customer service, and HR service delivery processes. This lab looks at how you can unlock immediate value by using a combination of these out-of-the-box solutions and key analytical capabilities.

In this lab, you’ll activate out-of-the-box content for different solutions, configure the phrases, stop words, and widgets for text analytics, set up and manage Spotlight, and embed dashboards in everyday work using in-form analytics. You’ll walk away with a great understanding of the out-of-the-box content and how your organization can take advantage of key features like text analytics, Spotlight, and in-form analytics.

Prerequisite: Performance Analytics 101 or some Performance Analytics experience recommended.

URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB1610