Quickly implement an awesome walk-up service channel for improved employee experience

Session Code: LAB1413

Presenter(s): Darius, Marcus, Philip

Company(s): ServiceNow, ServiceNow, ServiceNow

Abstract:

Learn how the ServiceNow Walk-up Experience converges physical space, culture, and technology to provide an in-person support model to your users. Employee productivity and customer satisfaction (CSAT) is elevated further with appointment scheduling and on-line check-in on desktop and mobile. With this new feature, we’ve pre-built an end-to-end "genius bar" type experience that is conducive to employees walking in and receiving service around incident, requests, stockroom consumables, or any other business line issue. From visual queues to tablet-focused exit surveys, this lab will show how you can quickly implement a walk-up contact channel in your organization.

URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB1413