The Now Platform® Washington DC release is live. Watch now!
07-28-2021 10:45 AM - edited 07-25-2023 06:27 AM
Welcome to the Application Portfolio Management (APM) community! Our goal is to enable your learning, provide rich and relevant content to help your understandings of APM, and most importantly we want to ensure your planned outcomes are successful.
Learning and Enablement is important and a key part of your success plan because without a full understanding, you might miss the opportunity to take full advantage of all the features and capabilities of each area of APM.
You might have questions such as: How does all this connect together? What are the workflows I could leverage, how do all these features support an end to end process for my group, where do I start, who should own what parts of ITBM, so many questions to answer as you get started. We are here to help. Finally, please be sure to click SUBSCRIBE to ensure that you are proactively informed when we post new or updated content.
Learning and Enablement - Training is often overlooked until its needed so we highly recommend starting your training early to ensure you and your teams are fully informed and aware of the feature and functionality of APM.
How to Implement - here are areas to help you learn and connect on all things APM.
General APM Resources - here are areas to help you learn and connect on all things APM.
Grow and Adopt - Glad you asked because we have a collection of document that will help answer your questions and provided insights into new features and functionality. One of the most frequently referenced documents are what we call Delta Decks. These are detailed deck that explain features by each release, so as you upgrade you can see key feature that might be valuable to your organization. These ITBM Delta Decks can be found at this LINK
Digital Collateral / Upcoming Events -
Best Practices -
CSDM -
In CSDM V4, we will continue to emphasize the use of Product Models, which is in the Foundations domain. We won’t have a full Digital Product definition in V4, but will in the future as product teams evolve their use of CSDM. The first video provide good hints on the complexity of this transformation, and how this will shape up in the next few releases.
Hi
I need to show the demo to client about why they should use APM.
Could you please help me out here?
I need total Costing for implementation and more in depth of the APM.
Please give priority to the costing [license cost, maintenance cost].
Any help is much appreicated
Regards,
SASA from India
Hi Sasa! Please email me at tabby.vos@servicenow.com and I'd be happy to direct you towards demo content.
Hi Tabby,
Great article on Application Portfolio Management and thank you for putting this together. We are implementing APM and would like to deploy and maintain it the right way thus my reason seeking your guidance.
Question: Who should be the owner of APM? Should it be the SN admin team or should it be PMO team.
Hi @GChanner,
My name is Mark Castoe, mark.castoe@servicenow.com, and i have taken over Tabby's position as Product Success Manager for APM here at ServiceNow and i am glad to help you with this.
The short answer is ideally, neither one as APM tends to span between Business and IT and is often a part of the Enterprise Architecture practice. Of course, you may not have that function in your organization so i would recommend the SN admin team especially if they are also the owners of CMDB. Understanding CSDM and the implications for APM are very important and the Platform teams should be well indoctrinated in CSDM.
APM is certainly a "driver" for investments and work in SPM and from that perspective the PMO might have a hand in owning APM but that be very atypical. PMO tends to be focused on work and investment and that does not always work with the APM needs to cross the IT/Business boundaries.
Thank you Mark for the quick response. Your response has certainly help us.
2 of the links are not working: NowCreate Success Pack and APM NowCreate Assets. Please help to fix them.
Pre-Flight Checklist - Looking for questionnaire to use before starting the Planning Workshops.