Creating an Intelligent Service Portal with Virtual Agent and machine learning

Session Code: CCW0111

Presenter(s): David, Dan, Ean, Josh

Company(s): ServiceNow, ServiceNow, ServiceNow, ServiceNow

Abstract:

Learn how to create a delightful user experience for your customers in a Service Portal, using the Agent Intelligence and Virtual Agents capabilities of the Now Platform. Say goodbye to huge multiple drop-down lists on Incident forms, and instead, learn how Agent Intelligence can apply machine learning to intelligently categorize and assign Incidents. Say goodbye to waiting to chat to an online agent with Virtual Agent. Use Virtual Agent on the Service Portal to find answers to your questions, reset your password, and submit and track Service.

Attend this workshop and learn how to:

- Utilize Agent Intelligence to categorize and assign Incidents submitted through the Service Portal
- Leverage Virtual Agent to create an interactive and simple way to find answers to questions create tickets
- Extend Virtual Agent for different use cases in the Service Portal

URL: https://developer.servicenow.com/app.do#!/event/knowledge19/CCW0111