User Experience | How to Report an Issue

Far easier to enter an incident ticket on NOW

I didn't realize that you could reply to an incident via email as well.  That will be a helpful tip in my workflow moving forward.

I love this video! Poor Joe.

Nice video on how we can report issue

Good overview

It's nice to learn how you can track incidents and the different stages it goes through.

nice!

Very clear and easy to understand

Another good one for the portal!

Maybe a suggestion to replace the broken fax with a more up2date example?

Like the ability to follow up and the high custom option. I can appreciate the need to receive things very quickly, and this appears to do the trick. 

Not able to catch the link where it is placed on the video. If it can be provided. That would be helpful.

I'm sorry Joe that's rough

Good intro

Didn't know that the system administrator would need to be aware of a broken chair....lol

Good Overview

User friendly for opening an incident

Very well explained! Great for new joiners.

Good overview. Thanks

Great overview!

Well Explained! Thank you

very helpful

Great Video

Learned a lot. Thanks!

Clearly articulated! Very helpful.. 🙂 

Helpful !!!

a clear run-through of going about reporting issues! thanks!

helpful

Tries to "Fax".....LOL, what is this 1992?

This is a great overview!

Helpful video

Helpful!

Easy to learn!

This is a quick overview of the Incident module. 

Complete - 9/13/21

Great content!

Great content!

Great content!

whats the soundtrack? so good, even better at 1.25x speed

Thanks alot

Thanks

Helpful

Great.

helpful

great

very helpful!

All of these course are well organized and informative for users new to ServiceNow.

helpful thanks!

Thank you!