User Experience | How to Report an Issue

[Maggie Wade]

Far easier to enter an incident ticket on NOW

[Annie17]

I didn't realize that you could reply to an incident via email as well.  That will be a helpful tip in my workflow moving forward.

[LinnieNow]

I love this video! Poor Joe.

[Gnanamani Thiya]

Nice video on how we can report issue

[Sharon Hobart]

Good overview

[Kelly Mullins]

It's nice to learn how you can track incidents and the different stages it goes through.

[Edgardo Amaya1]

nice!

[User342536]

Very clear and easy to understand

[Mike C1]

Another good one for the portal!

[Gijs de Vries]

Maybe a suggestion to replace the broken fax with a more up2date example?

[Gayle]

Like the ability to follow up and the high custom option. I can appreciate the need to receive things very quickly, and this appears to do the trick. 

[Gayle]

Not able to catch the link where it is placed on the video. If it can be provided. That would be helpful.

[Julian Spindell]

I'm sorry Joe that's rough

[Rob Levy1]

Good intro

[Greg S1]

Didn't know that the system administrator would need to be aware of a broken chair....lol

[Shafi Niazi]

Good Overview

[Juliet3]

User friendly for opening an incident

[Mahendra13]

Very well explained! Great for new joiners.

[miguelrod1]

Thanks this helped me learn a lot on filing incidents on both sides.

[Michael242]

Good overview. Thanks

[DJ Villaflor]

Great overview!

[Nicole Tupaz]

Well Explained! Thank you

[Jesse22]

very helpful

[Clarice Ara_ez]

Great Video

[Justine Garcia1]

Learned a lot. Thanks!

[Kumar Vasan]

Clearly articulated! Very helpful.. 🙂 

[Sandro Maximo]

Helpful !!!

[Courtney Liang]

a clear run-through of going about reporting issues! thanks!

[Sandro Maximo]

helpful

[gmsuperfan]

Tries to "Fax".....LOL, what is this 1992?

[Boris Ortiz]

Great Video

[xavier1]

This is a great overview!

[Marivaldo Nova1]

Helpful video

[Aiza]

Helpful!

[Daniel Junqueir]

Easy to learn!

[Zachary_stone]

This is a quick overview of the Incident module. 

Complete - 9/13/21

[Andre Moreira1]

Great content!

[Felipe Dockhorn]

Great content!

[Goncalo Freire]

Great content!

[nate19]

whats the soundtrack? so good, even better at 1.25x speed

[User290317]

Thanks alot

[SJoshi]

Thanks

[Haseeb Ahmad2]

Helpful

[pramodini2]

Great.

[Sumedh Gajbhiye]

helpful

[pratiksha wagh]

great

[Andres16]

very helpful!

[Heidi Wilson]

All of these course are well organized and informative for users new to ServiceNow.

[Bharat Shinde]

helpful thanks!

[Marielle Anne B]

Thank you!