Show me the money: Using Performance Analytics to demonstrate the business value of IT

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Session Code: BRE1041

Presenter(s): Laura

Company(s): AlaskaUSA Federal Credit Union

Abstract:

Having difficulty quantifying automation gains through ServiceNow? Many IT organizations struggle describing great work. At Alaska USA, they use ServiceNow's Performance Analytics (PA) and real-time business value metrics to show IT’s business impact. In this session, you'll see practical ways to use the powerful PA features, how to quantify automation and service management improvements, set up IT for success by describing efficiency gains, and how to display value in PA dashboards.