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on 04-24-2017 03:50 PM
ITSM Value Realization Webinar Series
Incident Management: How to quickly realize value
May 17, 2017 - 10am PT [RECORDED]
Join us on the Webinar to learn about how to get up to speed and realize value from the Incident Management application quickly.
This webinar provides detailed information about how to think about the business process involved with using Incident Management. We will share with you the role ServiceNow plays in the process and how to quickly realize value.
Click here for the presentation slides (1.8MB PDF)
Featured Speakers
Sheeba Srinivasan is the product owner of Incident Management application at ServiceNow. She brings with her, decades of experience from professional services where she helped customers implement ITSM solutions. Sheeba knows and will share the successful strategies to realize full potential of the incident management process and application at your organization.
Rohan Tyagi is an ITSM- Customer Experience Manager, ServiceNow. Rohan has more than 7 years of experience in enterprise software helping several medium to large enterprises implement, adopt and realize value from their investments in the software. He's been with ServiceNow for about a year, and his current focus is to improve the overall experience for ITSM customers by aligning internal processes and external resources. Rohan maintains his certification for ITiL
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