Up your game with Major Incident Management

[#1]

Session Code: LAB0605

Presenter(s): Flo, Molly

Company(s): ServiceNow, ServiceNow

Abstract:

Join us to learn how critical issues are escalated and resolved faster with Major Incident Management. We’ll review how there is a single pane workbench for IT to make informed decisions, real time status updates to service owners and consumers, and automated documents processes with post-incident reviews. ServiceNow makes collaboration across teams and tracking major issues more agile than ever by having in-workbench communications and conferences to bring in the appropriate people at the right time. 

URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB0605