Now Support (HI) Service Catalog Item - Rename your Instance

[reachvikas]

You can now rename your instance straight from a Service Catalog! This catalog item is useful for those who want to rename their instance to a new permanent or temporary name.

At ServiceNow, we are committed towards a pleasant Customer Experience and we understand that as a ServiceNow customer, you would like to have more self-service capabilities in your hand. One way we try to empower you is through our Service Catalog. Service Catalog on Now Support (HI) has many items for you to request spanning from instance management to general access.

Note: Service Catalogs are security trimmed. Number of items visible to you are dependent on your role in Now Support (HI).

Before submitting your catalog item to rename your instance, review ServiceNow's instance renaming policy. A general tip, aim to have an instance name that is longer than three characters. 

Rename a Production or non-production instance using Service Catalog

Maybe you are rebranding, doing a topology change or just want to better distinguish your instances if you have multiple, you can now do so from the Now Support (HI) Service Catalog. Who wouldn't appreciate an instance name that is easier to remember?

You used to have to open a case with ServiceNow Technical Support for the help. This process can take some time. We recognize your ability to restore your instance doesn't need involvement from a Technical Support. Keeping self-service in mind, we have recently created a new catalog item on Now Support (HI) to help do your work more efficiently. Introducing new catalog item for instance rename.

To get to the catalog item:

1. Log in to Now Support (HI)
2. Click "Service Catalog" on the left navigation
3. Select "Instance Management" in the Catalog Menu
4. Click the "Rename an Instance" tile

Benefits of using the Catalog on Now Support (HI)

	Drive greater self-service by fulfilling all requests through an intuitive interface
	Increased efficiency with end-to-end automation and no more manual intervention

The four-step process makes it easy for a requestor to rename their ServiceNow instance without having to wait for response from a support engineer.

Notes

• Due to security constraint, you need to have Administrator access of your instance
• Certain instances are excluded from rename: Demonstration, On Premise, OEM, Developer instances, Jumpstart instances, Temp instances, On-Prem. If you need to rename your on-prem instance open a case with ServiceNow Technical Support.

Additional Resources

• Refer Requesting an Instance Rename for step-by-step instructions.
• Learn more about ServiceNow Service Catalog

We have utilized ServiceNow Service Catalogs to intake the Instance Restore requests and using our own Digital Workflows, we have achieved automated end-to-end fulfillment.

Rename your Production or Non-Production instance

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