What's New in Human Resource Delivery for Tokyo?

[ServiceNow]

by Lamar Mills

In today’s world, managers have more complex jobs than ever before. They struggle to keep up with geographically dispersed teams where physical separation and new ways of working have affected employee engagement. There’s no playbook for how to quickly adapt to changing business needs while ensuring employees feel supported as workplaces and expectations change. 

Manager Hub 

ServiceNow HR Service Delivery Tokyo release focuses on features and capabilities that help to resolve the many challenges managers face with a distributed workforce. We aim to empower managers to better support their employees from anywhere and help guide their leadership journey. 

ServiceNow Manager Hub empowers people leaders with the tools and resources needed to support their employees’ needs and effectively lead their teams from wherever they choose to work. 

Manager Hub delivers a purpose-built destination for people leaders to stay informed and engaged with their teams. With access from Employee Center, managers can see an overview of their team stats, gain access to personalized employee journeys, and act on notifications and alerts to address the immediate needs of their employees. 

Managers always find themselves looking for resources and information to help them become better people leaders. With Manager Hub, we address this challenge through the Manager Library. Curated content like company news and announcements, knowledge articles, career development guides give managers a single destination to access resources and tools they need. 

And for users on-the-go, Manager Hub is available in Now Mobile, keeping people leaders connected with their teams from anywhere. 

Journey Designer 

Delivering simplified journeys across the enterprise makes work-life easier for everyone. With ServiceNow Journey Designer, we successfully delivered a unified journey experience that combines the power of Journey Accelerator and Lifecycle Events. Now, managers can better support and personalize employee journeys like onboarding and offboarding, internal career transitions, promotions, and relocations. 

From the Journeys home page, managers can initiate and track employee journeys to better understand how they can best support their teams. Journey insights and alert notifications make it easier for managers to identify and act on items that need immediate attention. 

Personalization is key when designing employee journeys. And with Journey Designer, we made it easy for people leaders to create customized experiences for each employee. Managers can edit tasks, add mentors, include AI-based learning recommendations, and embed satisfaction surveys into journeys.

Additionally, actionable notifications can be delivered to managers and employees through channels like Microsoft Teams via Virtual Agent. These notifications prompt your workforce to complete overdue tasks, approve or reject requests, and leave comments in journeys from within the workspaces they spend the most time. This ensures journeys are continually move forward without delay.  

Issue Auto Resolution for HR 

Frontline workers play a significant role in today's world of work. But unlike desk workers, access to services through a portal or Virtual Agent is not as realistic for these employees. Many organizations are looking for better ways to boost their productivity, while saving on costs and increasing organizational efficiency. 

Powered by AI, Issue Auto Resolution for HR improves case deflection and employee self-service by automating the resolution of routine HR inquiries. This feature uses natural language understanding to analyze unstructured requests (like emails from frontline employees) and deliver self-service content that meets employees where they are – including channels like SMS, email, or even Microsoft Teams. Additionally, Issue Auto Resolution for HR quickly identifies critical or sensitive cases and routes them directly to HR agents when higher-touch support is needed. 

Process Optimization for HR

There’s no easy way to visualize end-to-end HR processes and uncover hidden delays and bottlenecks. Manual process analysis is cumbersome and could take month to complete with the help of costly consultants.

But with ServiceNow Process Optimization for HR, organizations and their process owners can analyze the effectiveness of business processes with automated data-driven process maps. It supports your team in creating automated workflows from HR data and enables analysts to monitor and more quickly discover inefficiencies in processes. Process Optimization for HR leverages existing capabilities in the ServiceNow platform and offers a best practice content pack for HR Service Delivery – helping to improve end-to-end visibility, increase process efficiency, and reduce organizational costs.  

ServiceNow Tokyo release for HR Service Delivery features many great innovations and enhancements that will continue to help boost productivity and engagement for your workforce. 

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