Consolidate technology and cloud data with modern experiences in CMDB and ITOM

[usmansindhu]

ITOM and CMDB San Diego release is focused on delivering new capabilities to manage technology and cloud data. Before we dive into them, let's recap what we have been hearing from our customers:

• Lackluster operator experience - Today's operations experience relies on many screens and tools, making it harder for your teams to gain holistic visibility of their resources.
• Increasing data and tool complexity - With the increasing discovery and monitoring footprint, you're dealing with increased data and tool complexity from all sides.
• Poor cloud readiness and governance - There's a lack of enterprise-wide cloud readiness and governance while migrating to the cloud and post-deployment.

Let's see how the San Diego release helps the operations teams overcome these challenges.

Cloud Operations Workspace - A brand-new Cloud Operations Workspace will help boost your productivity for all things cloud. This Workspace is built on the Next Experience, a modernized look and feel with unified navigation. You'll get Cloud Discovery brought into the new Next Experience in the first release. While Cloud Discovery is not a new feature, the new modern UI will help you visualize Discovery jobs, newly discovered resources, errors, and trending over time. In the future versions, you'll see more capabilities such as Tag Governance, Cloud Migration Assessments, and many other features brought into the Cloud Operations Workspace.

Unified Agent Client Collector - Agent Client Collector (ACC) is a single unified solution to various use cases across the enterprise. Instead of deploying multiple agents to discover and monitor data center infrastructure and endpoint, you can utilize one ServiceNow agent for many use cases such as software asset management, Virtual Agent Conversation, and Security incident response. For instance, we're bringing out ACC for the Virtual Agent (VA) conversations to deflect incidents and reduce the number of incidents for the Service Operations team. With ACC spoke for the VA, users teams can automate common endpoint self-service requests. ACC spoke for the Software Asset Management (SAM) to improve software license allocation with detailed usage metrics. And, ACC spoke for the Security Incident Response to provide accurate and real-time assets to identify security issues and troubleshoot them.

ITOM Governance - ITOM Governance is a brand-new capability that packages common cloud-related tasks in one place where teams can take actions and correct course without halting application development and productivity. If IT or cloud teams find things that are non-compliant, ITOM Governance can raise attention about them and offer suggestions like "right-clicking" on an underlined typo. ITOM Governance is a collection of ServiceNow Store applications that will evolve as more content gets developed. Some of the applications being introduced under ITOM Governance are Tag Governance, Cloud Configuration Governance, Cloud Migration Assessment, and Cloud Action Library.

Service Graph Connectors - To improve the visibility of the modern, cloud-native stack, we're introducing new Service Graph connectors. These connectors send monitoring, observability, APIs, and other data sets from multiple sources into CMDB in a standardized way. Some of the connectors being introduced are Amazon Web Services (AWS), Dynatrace, Lightstep, and Puppet. We're also introducing Dynamic Identification and Reconciliation Engine (IRE), which will help customers bring data to the CMDB in a more intelligent manner when it's spread across multiple sources.

Recap

• New cloud user experience - Deliver new experiences to manage cloud operations with a unified multi-cloud discovery.
• Actionable technology data - Discover, monitor, and ingest data across multi-cloud, observability, and traditional assets and endpoints to deliver better outcomes across technology teams.
• Accelerate cloud adoption - Migrate on-premises workloads to the cloud with confidence and increase standardization and compliance around the use of cloud resources across the enterprise.

Learn more
These are just a few of the many new features coming to IT Operations Management in the San Diego release. From here, review the release notes and product documentation to get additional detail. Then, schedule a conversation and demo with your account team or contact us here. Don’t forget the Customer Success Center is also available with essential resources to assist you in planning your upgrade.

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Join us for the The Now Platform San Diego event.

Mark your calendar for the Now Platform San Diego release broadcast  

Join us for the San Diego release broadcast —a global digital experience where we’ll be unveiling exciting, new innovations in the San Diego release across different markets.  

The broadcast digital event is April 6 and is part of the Knowledge Digital Experience. Your registration for this broadcast provides free access to all that the Digital Experience has to offer, including 200+ sessions beginning in May.

Make sure to watch the San Diego release introduction session with Dave Wright, chief innovation officer, as well as 21 sessions on demand, where we’ll highlight different ServiceNow^® products, innovations, demos, and the Now Platform. The times of the broadcasts are:

• AMS: April 6 at 9:00 am PT/12:00 pm ET,
• EMEA: 7 April at 8:00 am GMT/9:00 am CET
• APJ: 7 April at 9:00 am SGT /11:00 am AEST

Register now

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