In this 3-Part Series Blog, we are going to discuss the features within the Analytics Hub. Click here for Part 1, here for Part 2 and here for Part 3.
The idea is for this to become a "Quick Lookup Guide" for you whenever you may have a question about what something is or how something works on the Analytics hub. We will first look at the Overview Tab and then in a later Series the Compare Tab.
There are many features on the Analytics Hub that can bring great value to your Organization. Although the Analytics Hub is not meant to be a replacement for a very well put together Dashboard, it can give you great insight into Indicators. We are going to zoom into each area of the Analytics Hub and give some details about what you get.
In Part 3 of this series we are going to dive into:
View Options |
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These toggle on/off the display of:
Score is the default measurement. All measurement types except Year-over-year can be shown together. Year-over-year can apply to only one other measurement at a time, such as Score or Change, but not both. a full year of data is necessary to make Year-over-year meaningful. |
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Visualizations |
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To change the visualization used for the graph, select a visualization from the drop-down menu. Area, column, line and spline visualizations are available.
Useful Links for this Section: |
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Comments |
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These bubbles indicate that there are comments. Hover over the respective dates to view score details including the comment text. Comments are not available when you navigate to the Analytics Hub from a widget with multiple breakdown elements selected in an aggregate view. |
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Chart Features |
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1. Score Trend - The sequence of periodic Indicator values snapshotted by the collection job. 2. Target Line - Targets indicate the desired goal for the Indicator value. They answer the "Where we want to be" question. 3. Individual Score Details - Hover over any point along the score trend line to view information about:
4. Forecast - This is the forecasted movement of the Indicator over the coming weeks. |
5. Latest Available Score - By default, the latest Indicator value appears as the Indicator score in the top-left summary section. 6. Threshold Line - Four different types of thresholds are allowed:
7. Score Axis - This vertical axis represents the Indicator score value. 8. Time Axis - This horizontal axis represents a continuous timeline. it can be in daily/weekly/monthly/quarterly or yearly granularity depending on the Indicator frequency and currently applied time series. |
Some of the information gathered in this Blog was taken from this ServiceNow Docs page: View scores and statistics > Viewing real-time scores and from the Performance Analytics Essentials training. We highly recommend going to this Article "Getting Started, self-paced learning, training classes, and additional help" for more great tools to make you stronger in Performance Analytics & Reporting. Be on the lookout for the next Analytics Hub Series that will cover the Compare Tab. |
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