What's New in San Diego for Telecom!

[Courtney Deiner]

San Diego Release: Driving efficiency and improving flexibility in order management and service management

The telecom industry is at a point where traditional order management and service management processes are incapable of processing complex new service orders efficiently or providing dynamic automation for a modern service operations ecosystem. An intense focus on radically improving customer experience is shaping communications service providers’ (CSPs) business strategies worldwide, compelling them to transform their operations. 

With the San Diego release for Telecommunications, ServiceNow(r) is laser focused on helping CSPs drive efficiency and improve flexibility across order management and service management, resulting in greater customer satisfaction and a more profitable way to deliver and ensure services. 

Order Management for Telecommunications

In Order Management for Telecommunications (OMT), we have added new features to help CSPs deliver the complex product and service orders that today’s enterprise customers demand including: 

• Enhanced Order Capture to capture complex order scenarios with a single user interface 
• Staggered Order Decomposition to drive flexibility and efficiency of complex order orchestration 
• Quantity-based Order Decomposition to automate workflows for multiple quantities for a single product or service 
• Enhancements to Product Order API (TMF622) to increase flexibility to support in-flight changes 

Enhanced Order Capture UI in Order Management for Telecommunications

Staggered Order Decomposition in Order Management for Telecommunications

Telecommunications Service Management 

In Telecommunications for Service Management (TSM), we’ve added new features that improve interoperability, accelerate time to market and improve time to value for CSPs including:

• New TM Forum Open APIs to streamline customer experience with better utilization of industry standard open APIs. We've added three new TM Forum Open APIs that help standardize how products get added to a product catalog (TMF620), how the service catalog gets populated (TMF633), and how product inventory information gets retrieved and created (TMF637).
• Streamlined Application Publishing to accelerate time to value when delivering new applications  

Learn more

At ServiceNow, we understand that when complex ordering works, a CSP’s customer’s business works. To learn more about these new features in Order Management for Telecommunications and Telecommunications Service Management, be sure to view the San Diego release preview broadcast!  

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Join us for the The Now Platform San Diego event.

Mark your calendar for the Now Platform San Diego release broadcast  

Join us for the San Diego release broadcast —a global digital experience where we’ll be unveiling exciting, new innovations in the San Diego release across different markets.  

The broadcast digital event is April 6 and is part of the Knowledge Digital Experience. Your registration for this broadcast provides free access to all that the Digital Experience has to offer, including 200+ sessions beginning in May.

Make sure to watch the San Diego release introduction session with Dave Wright, chief innovation officer, as well as 21 sessions on demand, where we’ll highlight different ServiceNow^® products, innovations, demos, and the Now Platform. The times of the broadcasts are:

• AMS: April 6 at 9:00 am PT/12:00 pm ET,
• EMEA: 7 April at 8:00 am GMT/9:00 am CET
• APJ: 7 April at 9:00 am SGT /11:00 am AEST

Register now

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