Can there be an all-in-one Continual Improvement management tool?

[Manjeet Singh]

 

This is a question we hear a lot.

"What tool should I use to collect, manage, track and show ROI on our continual improvement initiatives?

Often this discussion goes down one of two paths. On the first path, what often follows is a laundry list of tools that often includes Excel Sheets, Project Management Tools, Incident/Problems task type records and so on.

On the second path, typically an answer sounds like, “There is no single all-in-one tool for improvement management". Managers/Process owner deal with too many responsibility when it comes down to improvement related activities and a single tool can't encompass them all.

The reason so many people continue to deal with multiple tools in silos is that there’s a huge assumption out there that no such tool exists. 

The cost of multiple tools:

1. Not built for specific purpose and hard to create an efficient process that is lightweight and flexible.
2. Different team's in same org use different tools - totally unaware of how change in one process area might have a negative impact on other related processes.
3. What happens when one of the tools in your chain alter their functionality with new update? You have to sit down across your entire organization to come up with a new process to accommodate this change.
4. The actual cost of multiple tools and ongoing operation overhead. 

 A dedicated system: ServiceNow Continual Improvement Management (CIM)

A solution that lets you:

1. Consistently find new improvement opportunities by proactively assessing a Process performance using data/metric based approach. Spot out pattern around what is happening in each process every week/month.
2. A centralize place to bring all improvement opportunities in to one place and makes prioritization and execution easy.
3. Set KPI driven goals that are aligned with business strategy and bring transparency.
4. Show the ROI/Impact using prebuilt reports and auto generated trend charts showing pre/during/post progress. 

A dedicated, all-in-one tool like CIM gives you the a light weight framework powered by ServiceNow intelligent automation capabilities (Performance Analytics and Machine Learning) and make the continuous improvement a reality.

Try out Continual Improvement Management App on your non-prod Instance. I will love to hear your feedback in the comments area below.

Thanks, Manjeet