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Today’s IT organizations are almost unrecognizable to the standard IT department from the turn of this millennium. In those days, straight after Y2K, IT was run for the sake of IT. Technology decisions were made by technology professionals to deliver a technology infrastructure that met the needs defined by those IT professionals.
And understandably, the business wasn’t very happy. Today things have changed, IT is now seen by most organizations as a valuable partner of the business – contributing to the ability to achieve objectives and delivering innovative solutions that enable consistent success. But it’s not enough.
Organizations today are being managed for disruption. They are anticipating the need to reinvent themselves on a continuous basis to deal with new and emerging challenges and to take advantages of new opportunities. You are seeing that already in the form of digital transformation and the way that is changing not just technology but the fundamental way a business operates and even how it defines itself. That requires technology that is more than a partner.
It requires technology and an IT team that’s part of the business, enabling success, driving innovation in products, services, operations and even thinking. IT can no longer be the enabler of a business vision, they must be the technology focused lens into that vision, helping define what’s possible and driving more dramatic, faster and ultimately more successful evolution.
Organizations are currently focusing huge amounts of energy and money on the drive toward enterprise agility – creating an organization that can pivot and adapt quickly, painlessly and effectively whenever new threats and opportunities emerge. And while IT organizations claim to be supporting that, they really aren’t. Technology still champions stability over dynamism – looking for consistency to protect security, privacy and business continuity. Of course those things are important, but they cannot be achieved at the cost of being an anchor on business progress.
The IT organization that is built for the future isn’t an IT organization at all. It’s technology integrated directly with the business. There will simply be no separation between technology management and business management because business cannot be managed successfully without technology.
That’s not going to happen overnight, but it is going to happen – and faster than most IT organizations are ready for. You need to evolve from being a partner to the business to being a part of the business, and you need to start that journey now. ServiceNow has the tools that can help you. To learn more download the eBook The IT Fitness Journey: Aligning Strategic Investments to meet Business Objectives.
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