Whats new for Mobile in the San Diego release

[Charlie Steiner]

Our teams have been working hard to make our mobile-first experiences more flexible, customizable, and consumer-like. In San Diego we build on a strong Rome release with three strategic themes for mobile: modernizing the look and feel of our apps, creating engaging everyday experiences with native functionality, and improving our developer builders.

Watch our San Diego Release webinar recording on Youtube for a recap!

For more information on all things mobile in the San Diego release, check out the release notes.

Personalize mobile experiences with a modernized look and feel ​ 

Both ServiceNow^® mobile apps have received a series of UI updates to further engage and tailor a mobile user's experience. The new look and feel of core components not only modernize our mobile apps but assist with accessibility requirements.  The three main changes are:

Mobile Cards

• Admins are now able to embed YouTube and Vimeo videos inside mobile cards to create more immersive browsing experiences. Mobile cards can also be further tailored through custom sizing and background images with text overlay and opacity control.​

Record Sections

• Admins have more flexibility in how they want to display cards on landing pages via additional card sizes in horizontal mode, setting multiple lines or multiple columns, and defining different numbers of columns for portrait and landscape.​

Icon Sections

• We have completely redesigned icon sections to give you the ability to choose your desired experience. Whether that's with a fresh set of icons, images, or text with foreground and background colors, modernize the look and feel of your application​ with icon sections.

 

Create engaging everyday experiences with native functionality ​ 

We are also introducing a couple of highly requested enhancements in control specific app usage, auto client refresh, and multiple single sign-ons.

To better adhere to authentication policies and security requirements, admins now can specify which apps users can use login into their ServiceNow instance(s). Prevent users from logging into the wrong app and easily re-route them with a link to the appropriate app. 

After a user completes an action, their app automatically reflects the latest data. A user can now be certain they have the latest information on whichever screen they’re on.

Many customers will have users sign in on desktop computers with different SSO providers based on their user groups, whether they’re pre-hires, contractors, or full-time employees. Our mobile apps will now seamlessly and securely accommodate SSO providers like Microsoft and Google to provide a counterpart mobile experience.

Rapidly build and configure mobile apps​ 

Mobile App Builder and Mobile Card Builder are continually being expanded to create an integrated experience within the Now Platform.

Following an initial launch in the Rome timeframe, Mobile App Builder now supports nearly all mobile components and use cases helping ensure they are accessible for configuring both Mobile Agent and Now Mobile apps. This brings near-complete parity with the now legacy tool, Mobile Studio as well as any other customizations possible via the Now Platform. With this release, Mobile App Builder is also much more inclusive of citizen developers with tutorials and contextualized help buttons.

Mobile Card Builder is also receiving a series of quality-of-life enhancements for better error handling and implementation of UI rules.

For more information on all things mobile in the San Diego release, check out the release notes.

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