What's new in San Diego for Automation Engine

[Jack Yu]

In the new global marketplace, work has changed. Workers are becoming more distributed and work is increasingly digital.  A focus on efficiency and competitive differentiation through automation is more important than ever. It’s automation that makes the world work, by orchestrating people, processes, and systems across the enterprise. But accelerating automation is not easy – due to disconnected critical systems, dependence on backlogged CoEs, and expensive, repetitive human work. This is where ServiceNow comes in.  

In the San Diego release, we’re excited to introduce ServiceNow® Automation Engine – an all-new automation and integration solution that enables ServiceNow connectivity to modern and legacy systems, all on a single platform. 

We’ve also delivered many new enhancements since the Rome release, including new solutions, flow templates, and spokes – to help you rapidly integrate and automate common ServiceNow workflow use cases that involve external systems.

Let's take a look at what’s new in the San Diego family release! 

San Diego Family Release

Automation Engine 

ServiceNow® Automation Engine is a complete automation and integration solution that combines Integration Hub with all-new RPA (Robotic Process Automation) capabilities. Automation Engine empowers you to make work flow seamlessly by quickly and easily connecting to any system and automating manual, repetitive actions all in a single platform. With Automation Engine, you can now connect both modern and legacy systems into ServiceNow workflows – all in a familiar, native experience right within Flow Designer.  

RPA Hub 

As part of Automation Engine, we’re also introducing RPA Hub – a brand new ServiceNow capability which orchestrates digital robots that execute repetitive actions otherwise taken by humans. RPA Hub enables organizations to enhance enterprise and employee productivity, while reducing human errors, streamlining processes, and accelerating automation. Now, you can connect legacy systems to ServiceNow workflows to integrate valuable data and automate manual UI actions. Below are some of the new capabilities with RPA Hub: 

• RPA Hub Management Center: Create, monitor, manage, and deploy robots for task automation, automating data entry and other UI-driven actions with attended or unattended bots 

• RPA Desktop Design Studio: Seamless environment to design and configure robot processes which can be triggered in Flow Designer 
• 1,300+ out-of-the-box components: Connectors, templates, computer vision, OCR (Optical Character Recognition), and a rules engine 

RPA Hub Spoke 

The all-new RPA Hub Spoke enables you to create end-to-end workflow automation all on the Now Platform®, with out-of-the-box RPA Hub actions to add the power of RPA – together with Integration Hub - to flows with no code. With the RPA Hub Spoke, you can simplify and take control of complete integration and RPA for ServiceNow workflows right in Flow Designer.  

Store Releases (Q4 2021 – Q1 2022)

Solutions 

• Client Software Distribution 2.0: Automate installation and removal of desktop/mobile software applications by automating actions in Microsoft Endpoint Configuration Manager (for Windows devices) and Jamf (for MacOS and iOS devices). The solution is powered by an all-new Microsoft Endpoint Configuration Manager spoke for automating software requests on Windows 10/11, Windows 365, and Azure Cloud VMs, and Jamf spoke for automating software requests on macOS and iOS devices. Check out the TD Bank customer session to see how they used the CSD solution to automate over 30,000 software requests per month – in seconds instead of days! 

Flow Templates 

Flow templates are a citizen developer-friendly way to discover, configure, and deploy automated flows that use Integration Hub spokes as part of a low-code app in App Engine Studio. 

This is a summary of all of the flow templates with Integration Hub spokes that have been released on the Store since the Rome release. 

Category/Integration Pattern	Flow Templates	Integration Hub Spoke(s)
HR Management	Request Time Off Balance	SAP SuccessFactors
	Request Time Off
	Update Employee Address
Cloud Services	Create Database	Amazon RDS, Google Cloud SQL, Oracle Anonymous DB, Microsoft Azure SQL Database, Oracle Object Storage Management, Google Cloud Storage, Amazon S3, Amazon EC2, Microsoft Virtual Machine, Oracle Compute Engine, Google Compute Engine
	Create Cloud Storage Bucket
	Create a Virtual Machine Instance
	Create a Virtual Cloud Network
	Create a Virtual Cloud Subnet
	Notify when task created
	Notify when task is updated
	Notify when record is created

Spokes 

Spokes are out-of-the-box connectors that accelerate ServiceNow workflow integration and automation with the most critical business systems. 

There are currently over 175 spokes in the ServiceNow Store, with new enhancements every month.

For more information on what’s new in Automation Engine in San Diego, please check out the new Automation Engine website and the ServiceNow Developer Blog.

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Join us for the The Now Platform San Diego event.

Mark your calendar for the Now Platform San Diego release broadcast  

Join us for the San Diego release broadcast —a global digital experience where we’ll be unveiling exciting, new innovations in the San Diego release across different markets.  

The broadcast digital event is April 6 and is part of the Knowledge Digital Experience. Your registration for this broadcast provides free access to all that the Digital Experience has to offer, including 200+ sessions beginning in May.

Make sure to watch the San Diego release introduction session with Dave Wright, chief innovation officer, as well as 21 sessions on demand, where we’ll highlight different ServiceNow^® products, innovations, demos, and the Now Platform. The times of the broadcasts are:

• AMS: April 6 at 9:00 am PT/12:00 pm ET,
• EMEA: 7 April at 8:00 am GMT/9:00 am CET
• APJ: 7 April at 9:00 am SGT /11:00 am AEST

Register now

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