What’s New for the Technology Industry? ServiceNow launches two new products to help technology providers elevate their customer experience and scale for growth.

[Jennifer Faulkn]

In the San Diego Release, ServiceNow is launching two new products targeted to address the needs of the technology industry. Technology providers need to digitize their business to keep up with constant change —products and services are evolving with every innovation, the demand for cloud-based and managed services is growing, and customers have higher expectations. To stay on top, technology providers are rethinking their internal processes and customer experiences. 

The San Diego release on the ServiceNow Platform addresses these challenges with two new products purpose-built for the technology industry.

Technology Provider for Service Management (TPSM) brings customer care, operations and the partner ecosystem together to provide great customer and employee experiences.

TPSM unites customer care and operations for XaaS and managed services on one native cloud platform.

Running on ServiceNow’s AI-powered platform, technology providers can:

• Expand self-service and drive down the cost-to-serve with feature-rich capabilities and seamless integration to operations teams
• Quickly connect buying, support and service experiences for customers, suppliers and system integrators that use ServiceNow with Service Bridge
• Provide proactive care by monitoring alerts received by event systems, communicating service advisories, and resolving issues fast with automated issue resolution
• Boost agent and team productivity with agent efficiency tools, digitized workflows across teams, and analytics and reporting.

Service Bridge

Order Management for Technology Providers (OMTP) helps technology companies capitalize on the fast-growing everything-as-a-service opportunity by keeping processes streamlined and agile.

Order Management for Technology Providers helps technology providers grow revenues and improve
customer satisfaction by launching and delivering products and services faster and with more control. 

To scale profitably, technology providers need a modern, flexible order management approach that speeds up time-to-market and revenue, improves the customer experience, and simplifies operations.  With OMTP, technology providers can:

• Build new revenue streams and recognize revenue faster with reusable processes and zero-touch automation across teams and systems
• Delight customers with more personalized offers, faster service delivery, order visibility and seamless transition to proactive care
• Simplify and automate operations with a scalable data model and dynamic order processing.

ServiceNow understands, from our own experience as a technology provider, how important it is to remove silos and streamline processes. With the capabilities provided in the San Diego release, providers can scale profitably and capitalize on the fast-growing everything-as-a-service opportunity. To learn more about Technology Provider Service Management and Order Management for Technology Providers, be sure to view the release preview broadcast!

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Join us for the The Now Platform San Diego event.

Mark your calendar for the Now Platform San Diego release broadcast  

Join us for the San Diego release broadcast —a global digital experience where we’ll be unveiling exciting, new innovations in the San Diego release across different markets.  

The broadcast digital event is April 6 and is part of the Knowledge Digital Experience. Your registration for this broadcast provides free access to all that the Digital Experience has to offer, including 200+ sessions beginning in May.

Make sure to watch the San Diego release introduction session with Dave Wright, chief innovation officer, as well as 21 sessions on demand, where we’ll highlight different ServiceNow^® products, innovations, demos, and the Now Platform. The times of the broadcasts are:

• AMS: April 6 at 9:00 am PT/12:00 pm ET,
• EMEA: 7 April at 8:00 am GMT/9:00 am CET
• APJ: 7 April at 9:00 am SGT /11:00 am AEST

Register now

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