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Chuck Tomasi
ServiceNow Employee
ServiceNow Employee

Join the TechNow team as they go through everything you need to know about the most efficient way to get work done on the Now Platform: Workspace. In this episode the team will cover: An overview of Workspace, Understanding the personas involved with the Workspace experience, Exploring and configuring Workspace, Insights into the Workspace roadmap.

Originally aired: February 23, 2021 8:00 AM PT

Featured Experts

Jeremy Duncan is a Platform Architect on the Workflow Design Studio team at ServiceNow. Jeremy is an Enterprise Architect with over 16 years of IT and Service Management experience. His experience and certifications span across retail and manufacturing with focuses on hardware, software, and information security specialties and is a ServiceNow Certified Master Architect. He has done many implementations in both the Enterprise Federal and Commercial spaces since 2011 and brings a breadth of platform knowledge that aids him in sound architectural decisions. He achieved his B.B.A. at MTSU and majored in Information Systems. He spends his free time fighting crime as a volunteer certified police officer in North Nashville since 2012 and enjoys family time, camping, with his wife and kids!

 

Kreg Steppe is a Sr Staff Enterprise-wide Apps/Sys Developer within ServiceNow Training and Certification developing and supporting cloud training infrastructure. He specializes in developing integration solutions, automating repeatable processes and Cloud Management in ITOM. Kreg's prior experience includes operating his own ISP, developing web applications in PHP, network integration, managing network support, Application Development on cloud based networks, DNS and email server maintenance. He is a Linux enthusiast and enjoys Photography.

 

 

Chuck Tomasi is a Sr. Developer Advocate for ServiceNow. He is a computer science major with over 35 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, makes appearances on Live Coding Happy Hour, created dozens of fit for purpose custom applications, and co-hosts the ServiceNow series "TechNow".

 

 

Links Mentioned

 


Questions and Answers

Love the bowtie and the hat !!! Thamk you Jeremy for your service !!
-- Calvin Jackson
Thanks for the comment. We try to inject a little fun.
-- Chuck Tomasi
 
Is there any kind of quick way / automated methodology to convert a platform view to a workspace view. I have lots of menus configured / etc and would like to move them to workspace. Thanks in advance!
-- Alan Levy
Hi there! Today, there is nothing out of box designed to movie an application menu module to workspace list categories and list filters. With that said, I can see the possibility of a script being written to convert an app menu module that is pointing to a table and filter to a workspace list. You would have to go back and define the workspace and list category it belongs to, but it would save some of the work.
-- Jeremy Duncan
 
Do lists in Workspace automatically update? For example, if a new ticket comes in, does it show up in the list without a manual refresh by the user?
-- Todd Chaikin
Currently (Quebec) they are not live lists, but there is a badge to indicate updates have been made (much like alerts on your mobile devices) to know when you need to do a refresh.
-- Chuck Tomasi
 
Kreg, is that a Covid beard?
-- Rich Wilczynski
Yes, yes it is. :)
-- Chuck Tomasi
 
In Quebec the CSM workspace has been redone with the new UI Builder. Wil other oob workspaces be redone too? in future releases ?
-- Tommy Jensen
Hey Tommy, i'm not aware of any future plans to "re-do" existing Agent Workspaces into the new Workspace experience, HOWEVER, you should be able to create a new workspace experience and copy an existing template to bring over the existing layouts.
-- Jeremy Duncan
 
Can I use Creator Workflows and App Engine to build custom workspaces for individual scoped apps? Asking for a friend...
-- Dale Stubblefield
Yes, yes you can! The best place to build new workspaces and scoped apps in Quebec is App Engine Studio (coming in March, available from the store, and our next TechNow episode on March 23) http://bit.ly/tn85reg
-- Chuck Tomasi
 
are there additional "views" to consider in workspace or is that handled by the workspace now which is consistent for all components in the workspace.
-- James Marshalsay
Hey James! "views" will only come into play as it relates to the actual Form View, which can be managed in UI16 under "Workspace" view. As far as the record view in Workspace, you will manage the components within that record view in UI Builder and that layout is specific to the workspace. There are other components that are based on the record type being viewed, for instance the Form Header may change when a different table is viewed.
-- Jeremy Duncan
 
Is there a place to demo workspaces besides personal developer instance?
-- Jared Wason
Unless you have access to a Paris/Quebec instance, then I would recommend reaching out to your account team. The Solution Consultant should be able to show you some of the things Workspace brings.
-- Chuck Tomasi
 
Could I download this session as I dont get enough bandwith to stream it online even if I have recording?
-- Karan Chhabra
Download - not really. Watch later, Yes! We will be posting this to YouTube on the ServiceNow community in a few days.
-- Chuck Tomasi
 
Will client script and business rule execute in agent workspace
-- Deepa RS
Hi Deepa, yes both Client Scripts and business rules (server-side) will execute in workspace. There is a specific place for managing Client Scripts in UI Builder and Business Rules are still managed against the table in UI16.
-- Jeremy Duncan
 
What about application scopes? Are there any aspects that need to be considered when adjusting a workspace, which is in one application scope, by adding tables/lists from another application scope? For example, a workspace combining ITSM, CSM, and HR agendas within a single landing page.
-- Jiri Skala
The same system level stuff still applies in workspace. It's simply exposing that information to the user. For example, if ACLs say "you don't have access to this", they won't see it. If you want to add a customer list (from CSM) in to the ITSM workspace,
-- Chuck Tomasi
 
Are there plans to update the list views in workspace to accommodate similar UI actions as in UI16? Example, 'assign to me' exists, however there are a number of other UI actions available that don't appear in workspace.
-- Tim Molloy
Hey Tim, Some UI Actions will have to be re-worked to be shown in Agent, but the inherent capability of using UI Actions on the form and in the workspace view are there. More Info can be found here: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/configure-agent-workspace-ui-actions.html
-- Jeremy Duncan
 
If our organization has not been using service portal, but would like to move to that type of an experience, should we use UI builder from the start or build a service portal first and then migrate later?
-- Ronald Lehmann
If you haven't invested in Service Portal at this point, I would recommend you start looking at UI Builder. We will continue to have SP available, but not adding any additional support to that product - so why build in something that isn't getting any mor
-- Chuck Tomasi
 
Do you find customers who are using the Agent Workspace for all fulfillers (not just Tier 1 agents)? Is there anything we should consider if we open it up to non-tier 1 agents?
-- Susan Williams
Hi there! Yes, i'm seeing a large shift of customers utilizing Agent for many tiers of support. I would consider training your "seasoned" users on the differences between UI16 and Agent because there will be some features that they "may" miss if they are used to the old way. For instance, creating and managing their landing page won't be the same experience "today" as they have with managing their own homepage/dashboard in UI16.
-- Jeremy Duncan
 
Does the Rich Text Editor in Work Notes support @mentions in Quebec?
-- Beth Anne Ashley
Hey there! if you mention someone in the work notes or comments in the activity component, it does in-fact work as it does in UI16. I validated that an @mention notified the person mentioned via email.
-- Jeremy Duncan
 
How do we know the ribbon name from workspace view
-- Prity Sharda
Hi there! From the workspace view, you'd have to right click on one of the ribbon components --> Inspect --> look up in the div class under sn-ribbon-column and see the component name. You can also find these in UI16 under "Workspace Experience" --> Forms --> Workspace Ribbon Settings
-- Jeremy Duncan
 
how much of these configuration instructions can be used in the Service Owner Workspace?
-- Cynthia Jordan
Hi there, Service Owner was available pre-Quebec as a part of the ITSM release, therefore would be managed in the same way I showed today.
-- Jeremy Duncan
 
Can a Workspace landing page be set as your home?
-- Brian Coleman
Hey Brian, you can absolutely configure a "Home" Application Menu Module to point to your workspace URL. OOB, you will find /workspace/agent as the default which houses landing pages that are for CSM and ITSM folks, which are managed by role. With that said, if you're asking if you can take one of 10 landing pages configured for a specific workspace and point to one of those 10, i'm not aware of a way today.
-- Jeremy Duncan
 
Is or will 'User presence' be available in Agent Workspace?
-- Jonathan Schultz
I haven't heard yet. I suspect it is on the roadmap, but no definitely release yet. Great question. I might suggest you look on the Idea Portal in the community to see if it has already been suggested. If not, put it in so othes can upvote it.
-- Chuck Tomasi
 
I've heard workspace referred to as a replacement for dashboards. Is this the intent? Are dashboards intended to be phased out in favor of workspaces?
-- Ben Blackburn
Dashboards still have their use in the standard/platform/classic UI. You can build dashboards in to the workspace experience as well. They each have their use for each persona.
-- Chuck Tomasi
 
When adding a List to a Landing Page I have been unable to define columns to view; SN keep changing the order of the columns on its own. In particular, the State and Priority columns won't stay where I add them and there appears to be no drag and drop/re-order function
-- Tim Saunders
Hi Tim, a list on the Workspace Landing page isn't user specific, and looks at admin configured settings for the list report that's configured. With that said, when you modify a list (after clicking into it away from landing page) you should have the option via the "settings" gear to "save as" and save the list with your view, otherwise, it appears there are no personalized views configured for your user and the globals are taking over. Have you tried going into UI16 into a list view, modifying there, and seeing if it holds in Agent?
-- Jeremy Duncan
 
The direction from ServiceNow of no customizations - how does this apply to "customizing" the UI Components? It will still create a skip?
-- SHERYL MARIE THOMPSON
Like Service Portal, the OOB components are configured, but if you want to customize, you make a copy (or start from scratch.) So, no skip.
-- Chuck Tomasi
 
Is time worked available yet? We really like the workspace but it's a deal breaker until we can report time worked within the workspace.
-- Greta Zuercher
Hi Greta, in Customer Service, "record time" UI Action is available and working. It opens a new Time Worked record. There is also the ability to add the Time Worked field to the record.
-- Jeremy Duncan
 
Can someone explain where Workspace falls as it relates to Service Portal vs accessing Classic UI? What type of users is Workspace for?
-- Edward Gowens
Jeremy covers that about 8 minutes in to the video. If you're watching live, he just mentioned it. Your agents, fulfillers are the key personas. Thanks.
-- Chuck Tomasi
 
Can you allow access to landing pages based on groups instead of roles?
-- Ashley Williams
Currently it is role based. Best practice is to apply roles to groups and then add uses to groups (and they inherit the roles) so if you follow best practices, you're covered. Thanks.
-- Chuck Tomasi
 
In vendor workpace, we see that drilldown capabilities with in PI dashboard. Can we also create similar workspace?
-- Sahana Bhat
Hey there! Yes you can, as Vendor Workspace is just one example of the different types of workspaces that can be configured.
-- Jeremy Duncan
 
Can you make as many workspaces as you want?
-- Cindy Lindsey
Hi there! Yes you can technically create as many as you'd like. I'd make sure you are thinking about the workspace bucket as the primary space you brand, theme, and manage the overall experience, but within that workspace you can create multiple landing page options that are role based to ensure that different audiences see different "home" pages.
-- Jeremy Duncan
 
if we are not Pro users why do we have to pay for Predictive Intelligence? that should come OOB like agent workspace
-- Diana Burton
Predictive intelligence and licensing are beyond the scope of what we'll be talking about on this webinar. If you have licensing questions, please work with your account team. Thanks!
-- Chuck Tomasi
 
do you run guided setup in DEV and is it then captured in update sets or is it better to run guided setup right in PRD?
-- Anthony Krauter
Yes, that's correct. Guided Setup brings you to the records/pages to configure and those are captured the same way you would do manually (w/o Guided Setup.)
-- Chuck Tomasi
 
For lists created by users - can they set a static grouping?
-- Monica Rodriguez
Hi Monica, I'm sorry, but today that is not a feature available to users in the "My List" section of the component. With that said, I think it's a great idea and if you have a chance, i'd encourage you to submit it here: https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests
-- Jeremy Duncan
 
Will we ever get the ability to send workspace notifications to a group instead of a single agent?
-- Curtis Miller
I don't have visibility to the product manager's roadmap, but if you feel strongly that this would make a good enhancement, I recommend suggesting it on the Idea Portal on the community. If it's already there, upvote it.
-- Chuck Tomasi
 
Can I get a clarification on a statement Jeremy made earlier, where he said "have an upgrade plan/path from Portal to Workspace". Can you elaborate on this for me?
-- Elias Karamitsos
Hi Elias, Portal and Workspace are comprised of different technologies. Portal utilizes Widgets, which are managed within the Service Portal Configuration windows. Those widgets are made up of CSS, HTML, Client Scripts, Server Scripts, and some Angular and Bootstrap. Workspace utilizes the Now Experience Framework which is still using standard Web Components, but not managed the same as Portals. With that said, I wanted to encourage the admins/architects on the call to consider the technology behind the scenes and how it interacts with the data on the platform before creating Portal experiences using UI Builder. There will not be an intermingling of Portal Widgets and Workspace Components on a page, therefore there will be a decision (one day in the future) to either build new experiences in UI Builder and migrate over, or continue using Portal. That doesn't mean Portal is going way, or that Workspace Experiences will replace Portal. It's just that they are two different methods of creating a User Interface on our platform, that's all.
-- Jeremy Duncan
 
can a user switch to another landing page with higher order # ?
-- Munhwan Gim
Hi there! A "user" cannot, but a workspace admin can.
-- Jeremy Duncan
 
Do the conditions to color field values in the list also apply to "My Lists" created by individual agents or just Global lists?
-- Dennis Ford
Hey Dennis, the color field conditions are configured at the table level, so they should appear anywhere you see a list, with the exception of a list report found on a landing page. You might not see that rendered the same as that is actually a "report" and not an actual rendering of the list view in the window.
-- Jeremy Duncan
 
Are you able to change the height of the Ribbon?
-- Beth Anne Ashley
Hey there! Height is not a configurable item for Agent Workspace Ribbons today, HOWEVER, if you begin to create new Workspace experiences directly from UI Builder, you'll find the abillity to modify MANY things, including Ribbon height. Here's how: Type "UI Builder" in your left-nav (Quebec) --> Click the "Page" icon in the left hand side of the screen --> Under "Variant" click "+Create" --> Name the page, and under "Page Template" choose "Record --> Choose the "Only Copy" option --> Find the Ribbon in the middle of the page and click on it --> In the "pinkish" looking menu box, find the one that looks like a workflow icon and click it --> voiala! you should see height options on the right.
-- Jeremy Duncan
 
Are there limitations with using the OOB Agent Workspace versus stating fresh with a new custom workspace?
-- Joe Kline
Hey Joe, today there are. OOB Agent Workspace will be limited to managing only the landing page with UI Builder. I'm hearing plans of that changing, but for today that's the case. To utilize UIB in its full capacity, you have to go into UIB from the UI16 filter nav and either copy or begin with a new experience and either create a Workspace or Portal from there. Great news is you can use OOB templates to help speed things along!
-- Jeremy Duncan
 
Can we have multiple workspaces in one instance?
-- Mohammad Khizar
Yes you can. Each would have their own unique URL/endpoint. Ex: /now/csm, or /now/karaoke. :)
-- Chuck Tomasi
 
where do we have this video for futre reference?
-- Paulprathap Chandru
You can find the video by going to the TechNow episode index on the community and clicking the title for episode 84. http://bit.ly/servicenow-technow
-- Chuck Tomasi
 
Right now workspace fields doesn't support the Tooltip/mouse over text. Are there any enhancements in Paris or Quebec to enable Tooltips for form fields?
-- Nitin V
Hi Nitink, i'm not seeing tooltips supported in Quebec, however it's a GREAT idea and a valuable UX tool. If you have a few moments, and would like to be possibly one of the first to suggest this, would you mind submitting an enhancement request via our Ideas Portal? https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests
-- Jeremy Duncan
 
Can we create new workspaces?
-- Toshit Bhatt
Yes you can. Jeremy gives a quick overview of this in a little bit.
-- Chuck Tomasi
 
is allow to use both Workspace UI and the current U16 UI during all users are getting used to use WS? Is it just different UI to deal with the same back-end data right?
-- Munhwan Gim
Same back end data, but users can choose which they wish to interact with. For those, like agents/fulfillers, that need multiple tabs open at the same time, Workspace is way more productive.
-- Chuck Tomasi
 
Does workspace require a PRO license? and is it available for the ITBM modules?
-- Tracy Codell
Hope we answered your question live (about 18m in). For best information please work with your account team.
-- Chuck Tomasi
 
For Platform power users, how do we get AW to provide easy access to items like the Knowledge Homepage, On Call, Reports etc. without making dozens of custom lists?
-- John Shamoon
Hey John, giving access to those items would be synonomous to creating a menu module in UI16. You could also do something with Rich Text Editor and HTML to create some links, but I wouldn't consider that "easy" to manage :). Also, the Knowledge and Reports are all consumed within the Landing Page (reports) and the Report View (Knowledge).
-- Jeremy Duncan
 
how do we convert existing refrence buttons to Agent workspace?
-- Murali Kaza
Can you clarify what you mean by a "reference button"?
-- Chuck Tomasi
 
re: Ribbon, what is the total width cover if any? What is the unit of Width?
-- Munhwan Gim
The width is the width of the screen. I was watching Brad Tilton work on one today and he had three sections that filled the screen. I don't know what that unit is, but it is relative. For example, 3 was pretty skinny and five was about 1/3 of his screen. It could be some unit I haven't learned yet. Some experimentation may be needed.
-- Chuck Tomasi
 
Will workspace improve performance compared to native UI?
-- Toshit Bhatt
I believe it will improve performance in a couple of different ways 1: by reducing the number of clicks that an agent has to take to gain information about a user/consumer/contact, etc 2: by serving up other pertinent information on a single page without having to navigate other parts of the platform. A great example is the use of Playbooks in the UI, that walks an agent step-by-step through a flow without having to leave the UI they are in.
-- Jeremy Duncan
 
Perhaps you could mention something about ServiceNow's plans to provide more UI Action capability in Workspace. Disappointed many UI Actions just don't work in that UI.
-- Paul Porter
Thanks for the feedback. For the latest and greatest around UI Action scripting, i'd encourage you to check out the Q notes: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/configure-agent-workspace-ui-actions.html and for suggestions/ideas around making our product better: https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests
-- Jeremy Duncan
 
would the best practice to be copy and customize the "agent" workspace to get an individualized workspace for our Service Desk agent team(s) across the org?
-- James Marshalsay
You can configure the workspace without issue (like form layouts on the standard UI). Customizing components gets to your point about copy and mod (like Service Portal.) Hope that helps. Thanks for the question.
-- Chuck Tomasi
 
Does ATF work with agent workspace
-- leon reynolds
I'd answer with a "maybe". OOB, there is no workspace configured for ATF, therefore, you'd need to create a form view "Workspace" for sys_atf_test and start to re-create the view the agent would see. In addition, you'd have to look at the UI Actions created to kick off the test and possibly recreate with some new client scripting specific to workspace to make it all come together. Feasible i'd say, just not OOB today.
-- Jeremy Duncan
 
Are the user created lists still limited by ACLs?
-- Ronald Lehmann
ACLs are applied/evaluated when data is requested at the system level (e.g. read access). If the user doesn't have read access to a record, they won't see it. This is not specific to workspace.
-- Chuck Tomasi
 
Do client script work in the workspace's form? For example, hiding a field based on another field's value.
-- Miguel Calderon
Hi Miguel, yes, client scripts are supported in workspace.
-- Jeremy Duncan
 
Can we configure workspace landing pages for snc_external role users
-- Vikas Reddy
Vikas, external use of Agent Workspace is not supported at this time.
-- Jeremy Duncan
 
Can you talk about how platform workspaces work in the custom App Engine development projects? Are there example custom apps available that demo how workspaces and the Now Experience work in custom apps? Thank you
-- Mark Tubesing
When App Engine Studio is released in March 2021, it will include several templates that demonstrate workspaces. You can also find a CSM workspace in Quebec to showcase some of the features.
-- Chuck Tomasi
 
Display guided set up please
-- Nancy Krautmann
Jeremy did quite a bit of guided setup for the form categories, forms, and lists. I hope you caught it. If not, the video is available for rewatching with time codes. Thanks.
-- Chuck Tomasi
 
Can you disable the My Lists area so that your agents can't create their own lists?
-- Shannon Winton
It looks like all the user needs is workspace_user to use this feature. While I haven't tested it, try removing that role from the user and they shouldn't be able to create lits. https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/create-filtered-list-agent-workspace.html
-- Chuck Tomasi
 
Can you adjust height of those ribbon settings so there is less "white space"?
-- Mike Swisher
Hey Mike, Height is not a configurable item for Agent Workspace Ribbons today, HOWEVER, if you begin to create new Workspace experiences directly from UI Builder, you'll find the abillity to modify MANY things, including Ribbon height. Here's how: Type "UI Builder" in your left-nav (Quebec) --> Click the "Page" icon in the left hand side of the screen --> Under "Variant" click "+Create" --> Name the page, and under "Page Template" choose "Record --> Choose the "Only Copy" option --> Find the Ribbon in the middle of the page and click on it --> In the "pinkish" looking menu box, find the one that looks like a workflow icon and click it --> voiala! you should see height options on the right. Also check out the padding options within CSS if you don't see it configurable in the controls.
-- Jeremy Duncan
 
is there any benefit to using the agent workspace instead of creating a new experience for agents? (I'm assuming it is just not rebuilding the standard things that you folks have already built OOTB)
-- James Marshalsay
Hi James, For most, Agent Workspace will be enough as it is OOB and not much config will be required. For those who like to go outside the box, UI Builder will enable you to build those experiences in either Workspace or Portal for your customers. And with that tool, the aim is to enable Citizen Devs to be able to help with that process, but as it stands, there will still be some configuration and possible code development to get the experience just how your customers want it.
-- Jeremy Duncan
 
How we can chose landing page on role?
-- Mohammad Khizar
Check out "UX Page Element Permissions" under the landing page config in UI16.
-- Jeremy Duncan
 
Is ServiceNow moving to Workspace only in the future vs. current UI?
-- Mary Nadeau
Hi there! No, Workspace will be one of several UIs available to you and your customers!
-- Jeremy Duncan
 
Is the AW Activity Stream the same as the Work Notes field in the Fulfiller platform?
-- Jonathan Schultz
Hey Jonathan! It is the same functionality, yes. You'll see both options "Comments, and Work Notes" in that component. And the comments still point to those journal entry fields.
-- Jeremy Duncan
 
Did I understand correctly, it sounds like ServiceNow is headed towards Agent Workspace and trying to migrate away from the Portal. Is that correct?
-- 164 Joan Drive PA
Hi David, I hope that's not what I said :). No, we're not moving from Portal to Agent. Maybe you heard me say that UI Builder will enable you to build both Workspace and Portal experiences.
-- Jeremy Duncan
 
Can we mix information between solutions ? (ITSM, ITOM, CSM, and so on)
-- Rodrigo Donnangelo
Yes. You can create your own layout, as long as the users have access to that cross-process information as well.
-- Chuck Tomasi
 
Can we restrict visibility of a component based on user role?
-- Toshit Bhatt
Considering Client Scripting is possible for components, this should be possible, although I have not personally tried it.
-- Jeremy Duncan
 
Can we have demo for Landing pages criteria.
-- Mohammad Khizar
Hi there, sorry if I missed this live. But here is your Guide to the Galaxy regarding Landing Page management: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/concept/setting-up-landing-pages.html
-- Jeremy Duncan
 
Does the brand color 2 also apply to the list highlighting?
-- Shruti Modak
That is correct
-- Kreg Steppe
 
I see potential for the Workspace Homepage to replace team dashboards. Do homepages support tabs in the same fashion as dashboards? Migrating some teams over to Workspace could be a hard sell if not.
-- Ethan Mead
Hey Ethan, With OOB Agent Workspaces you won't have the ability to utilize the sections component, however, if you create new Workspace Experiences using UIB, you have many more options at your fingertips to manage the way the page is rendered.
-- Jeremy Duncan
 
Can JIRA, AzDO be integrated to Agent Workspace?
-- Akshara Adike
I'd need to know a little more about what you are trying to accomplish. The short answer is "yes". The data can be exchanged easily with the IntegrationHub spoke and how you choose to represent it could be configured with UI Builder. I recommend reaching out to your ServiceNow Solution Consultant to discuss further. Sounds like a fun project!
-- Chuck Tomasi
 
Our application has a requirement to have multiple landing pages for a particular group. Is it possible to show multiple landing pages in the workspace for a single group?
-- Shruti Modak
Hey Shruti! With "Agent" Workspace, landing pages are determined via order or role. With new Workspace "Experiences" you should have access to that page via URL, therefore theoretically, you could build access to individual landing pages.
-- Jeremy Duncan
 
how can i see webinars on fulfiller
-- MICHAEL WIGGINS
Hi there! We have lots of content in the TechNow space that might answer your question: https://community.servicenow.com/community?id=community_blog&sys_id=4d6eaeaddbd0dbc01dcaf3231f961964, but i'd also peruse the Docs site on how a fulfiller gets their work done, because there are several ways today: Mobile, UI16, Agent Workspace.
-- Jeremy Duncan
 
Can we show agents homepages/reports in workspace?
-- Toshit Bhatt
The home pages would need to be rebuilt as landing pages on workspace, and you can add data visualizations on workspace as well.
-- Chuck Tomasi
 
Are we getting the recording of the training?
-- Olayinka Oteju
You can download a copy of the slides via the resource panel located in the lower right corner of your screen. You will be receiving an email from the host a couple days after the event with a link to the recording which includes slides and audio. Thank y
-- Marvin V2 Producer
 
If I create a list I like, can I share with my team?
-- Philip Hulshizer
Hi Philip, you can, but it isn't the same experience as in UI16. There is a "Share" icon in the list that will copy the URL to your clipboard and you can send to your friends, to which they can save (using the gear icon) to their "My List" section.
-- Jeremy Duncan
 
When bouncing back and forth when setting up the Workspace, do we need to have an Update Set per scope
-- Andrew Lock
Standard update set/app repo practices apply here. If you are working on your "taco" app, for example, you'll want to make sure you're in the right scope so they are editable and captured. That stuff happens at the system level and is not specific to work
-- Chuck Tomasi
 
Can agents add some components to the homepage of workspace?
-- Toshit Bhatt
At this point (Quebec), agents do not have the capability to modify the workspace layout with standard roles. They would need to be granted the UI Builder admin role (ui_builder_admin) to make any modifications, but those would not be done in prod (same a
-- Chuck Tomasi
 
how do you switch between the landing pages as an Agent?
-- Monica Rodriguez
Hi Monica, today there is no way to "switch" between each, rather you'd have either order or role-based access to a landing page.
-- Jeremy Duncan
 
Jeremy made changes to Agent workspace and did not create a new one. Is it possible to create a new workspace for a custom app?
-- Toshit Bhatt
Toshit, ABSOLUTELY! You will be guided through that process if you use the Guided App Creator, and keep an eye out for the AppEngine Studio builder which will further enhance the creation of new applications with OOB templates, and experience creation!!!!
-- Jeremy Duncan
 
Is there an easy way to have workspace open at login?
-- eric glazier
Modification of login redirects are managed via sys_property which looks at a script to navigate the login options (which is easy) but keep in mind that it impacts the entire user-base. https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/login/task/t_SpecifyingALoginLandingPage.html There can be modifications made to this, however it would not be easy and would be considered custom.
-- Jeremy Duncan
 
can't see that!
-- Nancy Krautmann
Try refreshing your browser if you cannot see the demo.
-- Marvin V2 Producer
 
UI Policies and Actions from UI16 doesn't seem to be applied to Workspace, is there a way to make a single UI action work for both views?
-- Luiz Lucena
Yes, check the UI action form. There's a field to make them available to/work with workspaces. Be sure to check for best practices - not ALL UI actions may work properly with workspace if you're doing some advanced stuff.
-- Chuck Tomasi
 
How many ribbon components can be displayed?
-- Brian Coleman
Hey Brian, there is no limit to the number of components within a ribbon that can be displayed. All components will be distributed evenly across the ribbon section.
-- Jeremy Duncan
 
Also the "Compose" section is not configurable? Will it be only Work Notes, Comments or do you have plan to change it for the next release like adding JIRA or AZDO comments?
-- Akshara Adike
You could use the Form Designer to add fields you need to the Workspace view. When those fields ae updated, Flows get triggered to update back to JIRA>
-- Chuck Tomasi
 
When you say end users, you mean fulfillers, not customer user right?
-- Michael Cavallo
"end users" would be your internal users or external customers.
-- Chuck Tomasi
 
Are tabs in workspaces limited to the user session? Can different domains be opened and respected across workspace tabs?
-- Simon s-p
If you are referring to domain separation, then yes. You can manage the data across multiple domains using a workspace with multiple tabs.
-- Chuck Tomasi
 
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