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Dawn Jurek
ServiceNow Employee
ServiceNow Employee

Behind the scenes here at ServiceNow, the Product Content Multimedia team works closely with subject matter experts to disseminate critical information to our customers. We've found that certain topics come up frequently, in the form of best practices that can help you keep your ServiceNow instances running smoothly. This series targets those topics so that you and your organization can benefit from our collective expertise. If you have a best practices topic you'd like us to cover in this series, please let us know in the comments below.

Be sure to check out the ServiceNow Customer Success Center for tools and resources to help you drive great business outcomes with ServiceNow.

 

ATF (Automated Test Framework)


Best practices for using ATF - 9/26/17

 

Continuous Improvement


ServiceNow Coaching App: A smarter real-time Coaching solution for IT agents and employees - 5/31/19

How to show the ROI of your Continual Improvement - 2/28/19

Frequently Asked Questions to get you started with Continual Improvement Management (CIM) - 1/22/19

3 disastrous errors made on most surveys - which ones do you make? - 1/25/19

Best practices for writing effective surveys - 12/16/18

Best practices to adopt Continual Service Improvement - 11/19/18

Best practices for making your Benchmarks reports more useful - 10/12/18

 

Development


New UI Builder features in Vancouver make it easier to build web pages in your apps! - 1/11/24

Service Portal Debugging Tips & Tricks - 5/27/20

Build your own upgrade-safe workflows with Flow Designer and automated tests - 2/19/19

Best practices for using the Flow Designer - 2/22/18

Dictionary overrides—what they are and how to use them - 7/24/17

When running business rules, timing is everything - 7/11/17

Six ways to Improve the Performance of Client Scripts - 6/21/17

Properly deploy changes using Team Development - 5/23/17

How to keep variables from stepping on each other - 3/17/17

User account or service account? What to use for web service tasks - 3/10/17

Outsmart fickle networks, firewall changes, and down servers in your web services integration - 2/24/17

Why you should never use external iFrames - and the one exception to this rule - 2/15/17

How to clone to a target instance that has in-development applications - 2/14/17

Why you shouldn't develop on your production instance - 1/17/17

Annotate scripts and customizations with comments - 12/20/16

 

Governance, Risk, and Compliance


Vendor Risk 101—Understanding Vendor Risk Management with ServiceNow - 2/11/19

 

HR Service Delivery


Configuring and getting started with the Mobile Onboarding app - 10/17/19

HR lifecycle events 101—What are they and how do you configure them? - 12/12/18

Employee Service Center 101—What is it and why do you need it? - 8/10/18

Integrating with First Advantage and other third-party HR background check systems - 7/16/18

 

Information Technology Business Management (ITBM)


ServiceNow Store - How to Try, Buy, and Install Apps - 06/17/19

Application Portfolio Management—a better way to herd cats! - 11/20/18

ITBM 101—What is IT Business Management and why do you need it? - 10/5/18

SAFe 101—What is the Scaled Agile Framework and why do you need it? - 8/28/18

Agile 101—What is Agile development and why do you need it? - 6/28/18

PPM 101—What is PPM, and why do you need it? - 6/18/18

 

Information Technology Operations Management (ITOM)


CMDB 101—What is a configuration management database, and why do you need one? - 4/13/18

ITOM 101—What is ITOM and why do I need it? - 3/30/18

Tips for implementing and troubleshooting Cloud Management - 3/2/18

Best practices for setting up Discovery schedules - 12/14/17

Best practices for MID Server setup and tuning - 11/9/17

 

Information Technology Services Management (ITSM)


Give your IT support the human touch with a walk-up operation - 10/26/18

ITSM 101—What is ITSM and why do you need it? - 6/1/18

Service Catalog in Kingston—podcast and best practices - 2/8/18

Best practices for a successful ITSM implementation - 1/18/18

Best practices for implementing the Problem Management application - 1/11/18

Best practice: Make the most of standard changes - 12/18/17

Best practices for implementing the Incident Management application - 10/26/17

Best practices for implementing the Change Management application - 10/11/17

 

Mobile

 

Mobile for everyone! Configuring and getting started with the Now Mobile app - 9/27/19

Get started using the ServiceNow Agent mobile app - 6/3/19

 

Platform


Getting started with Catalog Builder to scale your catalog development - 2/9/21

Leverage natural language understanding in Virtual Agent to handle more requests automatically - 9/10/19

ODBC 101—What is Open Database Connectivity and why do you need it? - 9/21/18

The Virtual Agent chatbot solution will change the way you handle requests in London - 9/5/18

Why you should give each of your sub-production instances its own unique look - 4/12/17

Set up currency properties correctly - 4/6/17

How do you plug in a plugin? The ins and outs of plugin activation - 3/3/17

Limit the Number of Users with the Admin Role - 1/5/17

 

Forms

Best practices for creating and editing forms - 8/24/17

Choosing the correct field type when building a form - 6/9/17

 

Lists

Best practices for configuring lists - 9/11/17

Where to avoid linking to a reference field when configuring a list - 1/12/17

 

Tables

Avoid issues when modifying shared fields in extended tables - 3/29/17

When to Create a New Table vs. When to Extend - 1/28/17

 

 

Reporting and Performance Analytics


Performance Analytics—the right information, right on time - 1/22/20

Best practices for creating and sharing reports - 8/11/17

 

Security Operations


Leverage sightings searches to gauge and crush phishing and malware attacks - 5/14/19

Getting started with Security Incident Response on the Now Platform - 1/24/19

Vulnerability Response 101—Understanding Vulnerability Response with ServiceNow - 5/18/18

 

For more information:


 

ServiceNow Customer Success Center

Achieve business outcomes with ServiceNow's proven leading practices

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