Learn how ServiceNow uses its own products

[Mary Hain]

At Knowledge 2019, you can learn how ServiceNow uses its own products to deliver digital workflows that create great experiences and promote productivity. We call it Now on Now, where ServiceNow is Customer Zero in using our Now® Platform across the enterprise.

You can learn from our Now on Now experts at live sessions on subjects including IT, Customer Service, HR, Security, ITSM, ITOM, and the Employee Experience. Or visit the Now on Now booth in the Pavilion to see demonstrations firsthand or ask questions. Here are a few sessions you might be interested in; for a full list see the attached summary.  

Breakout Sessions
Session No.	Title	Speaker/s	Date/Time
BRE0056	Now on Now:  ServiceNow's Value Realization Journey	Gio Bocao and Chetan Sindhwani	Thurs., 5/9 12:30-1:10
BRE0130	Now on Now: Unlocking enterprise-wide productivity with our next-gen mobile app	Amjad Shaikh and Deepika Dahiya	Tues., 5/7 1:30-2:10
BRE0136	Now on Now: Transforming the Agent fulfillment and Customer Walk-up Experience	Mirza Baig and Nick Borgwardt	Tues., 5/7 10:30-11:10
BRE0141	Now on Now: How ServiceNow achieves industry leading NPS using CSM out-of-the-box (Case Management)	Brooke Hendricks	Wed., 5/8 12:30-1:10
BRE0145	Now on Now: Using automation & orchestration to thwart phishing attacks	Chris Peake and Mike Plavin	Tues., 5/7 3:30-4:10
BRE0179	Now on Now: Delivering Great Employee Experiences for Day One and Beyond	Chris Mironov and Vasavi Thota	Thurs., 5/9 10:30-11:10
BRE0183	Now on Now: Crossing the chasm with Agent Intelligence	Nick Borgwardt, Jason Wang and Russ Blaesing	Tues., 5/7 4:30-5:10
BRE0261	Now on Now: Bringing digital transformation to GRC at ServiceNow	Andrew Wheatley, Julia Lake and Carri Thompson	Thurs., 5/9 11:30-12:10
BRE0381	Now on Now: Digital transformational practitioners framework	Patricia Grant and Gio Bocao	Thurs., 5/9 3:30-4:10
BRE0424	Now on Now: Using Application Portfolio Management to Align IT Projects with Business Strategy	Akshay Rao and Anand Ramchandani	Tues., 5/7 2:30-3:10
BRE0439	Now on Now: ServiceNow’s Vulnerability Response (and GRC) Journey	Michael Sullivan and Hassan Javed	Wed., 5/8 4:30-5:10
BRE0441	Now on Now: Transparency, Efficiency and Modern User Experience in your Finance Close Process	Jessica Tobin	Wed., 5/8 2:30-3:10
BRE0458	Now on Now: CAB Transformation and Workbench	Russ Blaesing and Abinash Gupta	Tues., 5/7 12:30-1:10
BRE0565	Now on Now: Enabling Intelligent Operations Using ITOM and the Now Platform®	Manoj Shende and Joe Corpion	Thurs., 5/9 1:30-2:10
BRE0770	Now on Now: Our 3-step Journey for Optimizing Cloud Operations	Mitchell Reed and Abhishek Gupta	Tues., 5/7 11:30-12:10
BRE1515	Continual improvements: How to make it work for your organization	Manjeet Singh	Wed., 5/8 12:30-1:10
BRE1754	Now on Now: Using ServiceNow® Platform to Drive Intelligent IT Operations (AIOps)	Tomer Mekhty and Thangavel Viswam	Wed., 5/8 10:30-11:10
Session No.	Title	Speaker/s	Date/Time
KBP1617	PANEL: A unified approach to IT service delivery with ITSM+ITOM	Gerald Beaulieu and panelists Joe Corpion (ServiceNow), Dave Duchene (Adobe), Peter Burt (Teradata), and Greg Ramsey (Dell)	Thurs., 5/9 11:30-12:10
Customer Success Sessions
Session No.	Title	Speaker/s	Date/Time
CSS0301	Now on Now: ServiceNow's extended SDLC Synergy between ITBM Agile v2 and the Now platform	Magaly Drant and Scott Marshall	Wed., 5/8 4:00-4:30
CSS0311	Sharpen Foundations: Accelerate Upgrades with HealthScan – a Now on Now journey	Martin Wood and Krishna Kamani	Wed., 5/8 12:00-12:30 and Thurs., 5/9 2-2:30
Pavilion Theater Sessions
Session No.	Title	Speaker/s	Date/Time
PTS1747	Now on Now: Avoiding customization pitfalls with ServiceNow HealthScan	Martin Wood	Tues., 5/7 11:30-12:00
PTS1748	Now on Now: Developing consumer-like mobile apps using Mobile Studio	Probir Das	Tues., 5/7 3:00-3:30
PTS1750	Now on Now: Using ServiceNow® Platform reimagining the IT Experience	Abdul Halabieh	Tues., 5/7 5:30-6:00
PTS1751	Now on Now: Getting more from Performance Analytics to provide a delightful user experience	Satish Mallavolu	Wed., 5/8 12:00-12:30
PTS1755	Now on Now: Using our own CSM Product Suite to offer self-service and industry-leading Support	Brooke Hendricks	Thurs., 5/9 11:30-12:00
PTS1756	Now on Now: Virtual Agent provides both exceptional and a consumer-like onboarding experience	Bharathi Ramadass	Thurs., 5/9 1:00-1:30
PTS1759	Now on Now: Operationalizing your CMDB and CMDB Audit	Tracy Wiseman	Tues., 5/7 6:30-7:00
CreaterCon® Sessions
Session No.	Title	Speaker/s	Date/Time
CCB0285	Now on Now: Using the Now Platform® to power developer.servicenow.com	Mary Ellen Niedzielski and Bharath Prathipati	Tues., 5/7 2:30-3:10
CCW0336	Security: Building hack-proof applications in ServiceNow	Pavan Mohan and Ismail Aydemir	Tues., 5/7 10:30-12:10
Hands-on Labs
Session No.	Title	Speaker/s	Date/Time
LAB1364	Drive continuous improvement with CIM and Benchmarks	Manjeet Singh and Rajesh Swaminathan	Wed., 5/8 10:30-12:10