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As interest in citizen development rises, it is no surprise that Catalog Builder continues to receive updates from ServiceNow. Tokyo looks to be granting us more options to modify Catalog Builder to our needs, with a host of new features proposed. The Early Access release notes document new features such as the ability to modify wizards (the forms we use to build items in Catalog Builder) and even set default values on variables, but some desirable features are still missing. The ability to create custom service fulfilment steps is still absent from the official documentation and has received no formal update in the release note.
Did you know it is possible to create custom steps to provide a greater breadth of flow functionality to your builders? While it isn’t mentioned in the Tokyo release notes, creating custom steps has just become a little easier.
In this guide, I will walk you through how to create a custom step for the use case of ad-hoc approval. We will show what can and can’t be done in Tokyo EA, and how to work around those limitations.
This guide will require administrator privileges in your instance.
And there you have it! Creating a custom fulfilment step isn’t that hard after all, and is even easier in Tokyo. Hopefully, the General Availability release will ship with the fixed reference qualifier and other improved features.
If you are a catalog builder who doesn’t have admin access to your instance and would like to use this functionality, I have provided an update set for the ad-hoc approval step which can be found on ServiceNow share. The update set does not contain the changes outlined in step 3 or the Catalog item that I tested this with.
Do you think SN should open up custom service fulfilment steps, or do you think other features should be prioritised? What are your use cases? Let me know your thoughts below.
This was originally posted by me on sn-nerd.com, where you can see all my blog posts.
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