What’s new in the San Diego release of Legal Service Delivery

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The San Diego release for Legal Service Delivery offers a wide range of new features and capabilities, driven by feedback from our customers like you. Highlighting our release includes enhancements to our Simple Contracts workflow, productivity improvements with our powerful Legal Counsel Center, and finally, a major reporting innovation with a new Legal Executive Dashboard for the legal executive team.

There were three primary challenges we were addressing in this release. First, the heads of legal operations and CLO wanted to have a clearer picture across all the entire department broken down by practice area, in addition to key trends and KPI’s. Second, they wanted more flexibility in how contracts are stored, approved and assembled for those repeatable “template” style contracts. And third, our customers provided us some great time-savings requests for the practitioner to help improve departmental efficiencies.

New Legal Executive Dashboard

One of the key benefits of Legal Service Delivery is the ability to gain insights into all the demand coming into the legal team. For most legal teams, this data has been stored in emails and spreadsheets, making it nearly impossible to report.

With the San Diego release, we have taken our legal reporting a step further with a new, dedicated Legal Executive Dashboard by leveraging the power of our Performance Analytics engine. This new dashboard will give the office of the general counsel and executive leadership additional insight with practice area-specific metrics and KPIs over any time window, the quick identification of legal service trends that can help show legals value to the business, and, finally, specific areas where the team can improve their service and potentially streamline service further.

 

Simple Contracts Enhancements

Our Simple Contracts Legal Practice app has been a huge hit with our customers, helping them cut down contract review cycle times while offering a self-service option for repeatable contracts. We’ve received some great feedback from our customers to help enhance this workflow further.

In some cases, the difference from one contract to another can be a single line that’s required for a given location, region, or industry. We now provide the ability to identify unique copy blocks that can be inserted dynamically into a contract for a given situation, making it easier to create a single template for the majority of the contract.

We’ve also extended the e-signature capabilities to provide multiple options based on defined rules, such as a customer requiring a specific e-signature vendor.

And finally, that same configurability can also be used to define the cloud storage location of the contract to the preferred vendor, providing maximum flexibility and service.

Legal Counsel Center Enhancements

One feature that legal teams love most about our solutions is the Legal Counsel Center. It gets them out of email and into a true legal home base for the work they need to prioritize.

To continue improving practitioner productivity, we have made a few enhancements, which include the ability to assign delegates to current and future work if the lawyer or practitioner is not available, a simple email acknowledgement feature that may be required for privacy guidelines with a full audit trail, and, finally, the availability of storage for legal disposition information, including all related metadata.

Learn More

These are just a few of the many new features coming to Legal Service Delivery in the San Diego and upcoming quarterly release updates. From here, review the release notes and product documentation to get additional detail. Attend the Release Broadcast on April 6th at 8:00 AM Pacific / 11:00 AM Eastern to see some of these features demonstrated. Then, schedule a conversation and demo with your account team or contact us here. 

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Join us for the The Now Platform San Diego event.

Mark your calendar for the Now Platform San Diego release broadcast  

Join us for the San Diego release broadcast —a global digital experience where we’ll be unveiling exciting, new innovations in the San Diego release across different markets.  

The broadcast digital event is April 6 and is part of the Knowledge Digital Experience. Your registration for this broadcast provides free access to all that the Digital Experience has to offer, including 200+ sessions beginning in May.

Make sure to watch the San Diego release introduction session with Dave Wright, chief innovation officer, as well as 21 sessions on demand, where we’ll highlight different ServiceNow^® products, innovations, demos, and the Now Platform. The times of the broadcasts are:

• AMS: April 6 at 9:00 am PT/12:00 pm ET,
• EMEA: 7 April at 8:00 am GMT/9:00 am CET
• APJ: 7 April at 9:00 am SGT /11:00 am AEST

Register now

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