ServiceNow Knowledge Base template code for our Internal Process articles

servicenowkevin · ‎04-30-2015

This is a template we commonly use for internal processes. Obviously I can't provide you a link to a live document published with the template, but here's a screen shot of a draft version of the template. It gives you an idea of how it looks.

Process Template.png

Here's the code to our Internal Process template:

Having a template for our internal processes helps establish a standard of excellence for our content. It guides our writers to ensure that each section is satisfied and we do not miss any details.

div.margin{

padding: 10px 40px 40px 30px;

}

table.tocTable{

border: 1px solid;

border-color:#E0E0E0;

background-color: rgb(245, 245, 245);

padding-top: .6em;

padding-bottom: .6em;

padding-left: .9em;

padding-right: .6em;

}

table.noteTable{

border:1px solid;

border-color:#E0E0E0;

background-color: rgb(245, 245, 245);

width: 100%;

border-spacing:2;

}

table.internalTable{

border:1px solid;

border-color:#E0E0E0;

background-color: rgb(245, 245, 245);

width: 85%;

border-spacing:0;

}

.sp td{

border-bottom: 1px solid;

border-right: 1px solid;

border-color:#E0E0E0;

background-color: #ffffff;

height: 20px;

padding-top: .5em;

padding-bottom: .5em;

padding-left: .5em;

padding-right: .5em;

}

.sphr td{

border-right: 1px solid;

border-bottom: 1px solid;

border-color:#E0E0E0;

background-color: rgb(245, 245, 245);

padding-top: .5em;

padding-bottom: .5em;

padding-left: .5em;

padding-right: .5em;

height: 20px;

}

.title {

color: #D1232B;

font-weight:;

font-size:25px;

}

.hd1{

color: #D1232B;

font-weight:;

font-size:18px;

}

.hd2{

color: #646464;

font-weight:bold;

font-size:16px;

}

.hd3{

color: #7a7a7a;

font-weight:;

font-size:16 px;

text-decoration:;

}

.hd4{

color: #000000;

font-weight:bold;

font-size:14 px;

text-decoration:;

}

--></style>

<Process/Application> | Process and Procedure

<tbody>

<tr>

<td><a style="text-decoration: none;" name="toc"></a>Content</td>

</tr>

<tr>

<td><a style="text-decoration: none;" href="#Overview">1. Overview</a></td>

</tr>

<tr>

<td><a style="text-decoration: none;" href="#Roles">2. Process Roles</a></td>

</tr>

<tr>

<td><a style="text-decoration: none;" href="#Process">3. Process</a></td>

</tr>

<tr>

<td><a style="text-decoration: none;" href="#Procedure">4. Procedure</a> <a style="text-decoration: none;" href="#41">4.1 Subtitle</a> <a style="text-decoration: none;" href="#42">4.2 Subtitle</a> <a style="text-decoration: none;" href="#43">4.3 Subtitle</a></td>

</tr>

<tr>

<td><a style="text-decoration: none;" href="#Info">5. Additional Information</a></td>

</tr>

</tbody>

</table>

<a style="text-decoration: none;" name="Overview"></a>1. Overview<hr style="border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc;" />

Overview. <Enter an introduction to the article and how the application helps ServiceNow automate or enable the processes described below.>

<a style="text-decoration: none;" name="Roles"></a>2. Process Roles<hr style="border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc;" />

Roles used with <Process/Application> are: <A process role defines a set of actitives or area of responsible for a given department or person. Please list actitives each roles is responsible for and any dependencies between them.>

<ul>

<li>Role A

<ul>

<li>What the role does in regard to process</li>

</ul>

</li>

<li>Role B

<ul>

<li>What the role does in regard to process</li>

</ul>

</li>

<li>Role C

<ul>

<li>What the role does in regard to process</li>

</ul>

</li>

</ul>

<a style="text-decoration: none;" href="#Process">[Back to Process]</a>

<a style="text-decoration: none;" name="Process"></a>3. Process<hr style="border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc;" />

The following is a high level process with <Process/Application>. <Include links to procedures and systems where applicable. Remove the systems that do not apply to the process.>

<tbody>

<td style="width: 50%;">Steps </td>

<td style="width: 25%;">Environment</td>

</tr>

</tr>

</tr>

</tr>

</tbody>

</table>

<a style="text-decoration: none;" href="#toc">[Back to top]</a>    <a style="text-decoration: none;" name="Procedure"></a>4. Procedure<hr style="border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc;" />

Procedure. <Enter a brief introduction to the procedures described below. Enlist a series of actions or steps taken to achieve an end. Brief statement of who and where. Numbered steps on procedure with screenshot and table of fields and descriptions. Instructions are to to be brief.>

<a name="41"></a>4.1 Subtitle

Who: Where:

<ol>

<li>Step 10

<tbody>

<td align="left" valign="top" width="25%">Field</td>

<td align="left" valign="top" width="75%">Description</td>

</tr>

</tr>

</tr>

</tr>

</tr>

</tr>

</tbody>

</table>

</li>

</ol>

<a style="text-decoration: none;" href="#Process">[Back to Process]</a> <If the aticle has less than 4 subtitles under section 4, please remove these links.>

<a name="42"></a>4.2 Subtitle

Who: Where:

<ol>

<li>Step 10

<tbody>

<td align="left" valign="top" width="25%">Field</td>

<td align="left" valign="top" width="75%">Description</td>

</tr>

</tr>

</tr>

</tr>

</tr>

</tr>

</tbody>

</table>

</li>

</ol>

<a style="text-decoration: none;" href="#Process">[Back to Process]</a>

<a name="43"></a>4.3 Subtitle

Who: Where:

<ol>

<li>Step 10

<tbody>

<td align="left" valign="top" width="25%">Field</td>

<td align="left" valign="top" width="75%">Description</td>

</tr>

</tr>

</tr>

</tr>

</tr>

</tr>

</tbody>

</table>

</li>

</ol>

<a style="text-decoration: none;" href="#Process">[Back to Process]</a>

<a style="text-decoration: none;" name="Info"></a>5. Additional Information<hr style="border-top-width: 1px; border-top-style: solid; border-top-color: #cccccc;" />

Internal Processes

<ul>

</ul>

Work Instructions

<ul>

</ul>

<a style="text-decoration: none;" href="#toc">[Back to top]</a>

<tbody>

<tr>

<td style="vertical-align: middle; text-align: left;">For details on other processes that use ServiceNow internal systems, refer to <a title="<yourKBarticletitle>" href="/<linktoyourKB>" target="_blank">ServiceNow Internal Processes</a>. </td>

</tr>

</tbody>

</table>

I have provided the code for two of the other common templates we use. I've changed some reference links throughout, and made some text placeholder, so you'll need to alter for your environment as necessary.

See our other templates that we use in the ServiceNow Knowledge Base:

ServiceNow Community servicenow community

ServiceNow Knowledge Base template code for our Internal Process articles

Here's the code to our Internal Process template:

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