Employee-driven continuous improvement using Ideation and CIM

[Manjeet Singh]

Digital transformation is at the tip of everyone’s lips. Yet many organizations and the tools they use are siloed, making it difficult to properly drive transformation or manage ideas from concept to continual improvement and to measurable business value.

Companies that support an ideation and continuous improvement culture encourage all of their employees to participate in the submission of ideas. Who knows better about ways to transform than the employees who work there? Fostering this culture encourages all levels of the organization to support continual improvement and transformation.

The ServiceNow Idea Management app enables you to gather and evaluate ideas efficiently, and to quickly identify the ideas with the greatest potential for improvement. The Idea Portal available as part of Idea Management app provides Service Portal based interface to the users to view, submit, vote, and subscribe to ideas. This makes it really easy for all employees to submit ideas through already familiar user interface.

As an Idea Manager, you can promote an idea to a continual improvement initiative to bring all improvement related work in to improvement register.

Pick up any highly voted idea – click on three dots (see screenshot above)- Select open in platform - Create task and select Improvement initiative (see screenshot below).

This will auto populate required field in to new CIM record and task field will showing how that idea is being implemented.

These out of the box integration becomes available automatically when both Idea and CIM apps are installed. As as idea manager now you can decide if an idea needs to be implemented as a one time project or as a continual improvement initiative. Improvement manager can track and show the ROI of continual improvement efforts using prebuilt dashboard and reports.

For more information 

Here are additional Resources to learn more:

• Frequently Asked Questions to get you started with Continual Improvement Management (CIM)
• Top 5 reason why CSI initiative fails
• How do fit organization drive service excellence
• Best practices to adopt Continual Service Improvement