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"I think the most important thing is to keep active and to hope that your mind stays active."
-Jane Goodall
If you use tasks, consider setting up an inactivity monitor to help prevent the work from being forgotten. Inactivity monitors trigger an event for a task if the task has not been updated in a predefined period of time. For example, the event can send an email notification or trigger a script. If the task continues to be inactive, the monitor keeps triggering the event. Tasks are commonly used on incidents, problems, changes, projects, and SDLC sprints.
ServiceNow offers more information about inactivity monitors in the product documentation:
System Performance Best Practices - Removing Unused Inactivity Monitors
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