Knowledge Bytes - Quick tips and tricks to improve your knowledge base articles

[Lucas Vieites]

The Knowledge Bytes blog post series is a collection of short articles that explain simple ways to improve your knowledge base articles. The ServiceNow Knowledge Team has used articles like these to promote best practices when working with our Support teams. 

• Knowledge Byte #1 - Code Blocks
  
  • How to use the Preformatted paragraph type to make your code snippets stand out from the rest of the content
• Knowledge Byte #2 - Use Article titles in links to other documents
  
  • How to effectively create a link to other content
• Knowledge Byte #3 - Make meta more meaningful
  
  • How to effectively use meta keywords to increase findability
• Knowledge Byte #4 - Make a list and check it twice
  
  • How to use numbered and bullet lists, and how to nest them together
• Knowledge Byte #5 - Searching for Knowledge from your browser's address bar
  
  • Use the power of your browser to search for knowledge
• Knowledge Byte #6 - What's in an article? Well, ask the Table of content
• • Did you know you could auto-generate a table of content for your articles?