Automate the end to end IT life cycle on a single platform

ServiceNow^® IT Asset Management continues to drive innovation in the Paris release, helping customers get to value outcomes fast with lifecycle visibility of their entire IT estate. As the workplace continuously adapts to the “new normal”, an asset estate—software, hardware, virtual assets, cloud resources, and the like—poses significant challenges from an operational, cost, and risk perspective. IT teams may be working with multiple tools, are managing assets across locations and stockrooms, or are deploying cloud resources faster than ever.  When assets are managed separately, asset data is scattered and asset teams are working in data siloes.

Paris’s features and capabilities help solve the challenges that arise when ITAM operations are separated and asset data is scattered across the organization or between tools. The Now Platform^® enables customers to manage their entire IT estate on a single data model with automated workflows that drive action through the full asset lifecycle. 

The Paris release includes innovations across: 

• Hardware Asset Management – NEW in Paris! 
• Cloud Spend Dashboard – For your hybrid cloud environments across SaaS, IaaS and PaaS 
• Software Asset Management – a market-leading product¹ continues to blaze the trail with an array of valuable new features  
• Domain separation for Managed Service Providers

Hardware Asset Management

servicenow.com/HAM

Hardware Asset Management (HAM) makes its debut as part of the ServiceNow family of products in the Paris release, providing end-to-end lifecycle visibility for hardware, virtual, and consumable assets. The Paris release of Hardware Asset Management includes: 

• Hardware Normalization 
• Asset Lifecycle Automation 
• Mobile Asset Inventory Audit 
• Hardware Asset Dashboard 

With the debut of HAM and enhanced SAM features and capabilities in Paris, customers can proactively manage physical and virtual assets on the same platform where software and cloud resources are managed. Any asset, in any environment, on a single platform. 

Hardware Normalization

Hardware Normalization drives the standardizing of asset data in the customer environment by manufacturer name, model name, and model number. In addition, the Content Library will automatically populate the inventory with asset metadata that can’t be discovered such as: end of support, end of extended support, and end-of-life dates. HAM customers leverage the ServiceNow^® Content Library and Content Service with verified manufacturer attributes resulting in perpetually clean and reliable asset data for the CMDB. 

Asset Lifecycle Automation

Asset Lifecycle Automation leverages Flow Designer to deliver prescriptive workflows. Take the guesswork away with ready to go standard industry practices. Customers are empowered to configure low code workflows that suit their business needs. 

Flow Designer – Hardware Disposal Order

Asset Tasks helps customers reduce the risk of data inaccuracy caused by manual processes. HAM automates the updates to assets and CIs.  Asset managers can assign Asset Tasks to Incident, Change, and Work orders, reducing time and effort on ticket resolution and delivering quality IT services. Updates are applied when deploying, swapping, or retiring hardware. With Asset Tasks, you can automate manual processes with ready to go workflows for: 

• Asset Order
• Bulk Stock Order 
• Deploying, swapping, retiring assets
• Disposal

Hardware Asset Dashboard

The Hardware Asset Dashboard serves as the command center for Hardware Asset Management, with tabs dedicated to key asset lifecycle milestones. Act quickly with intuitive, automated workflows available out of the box. Facilitate hardware and consumables requested for procurement. Easily identify normalization status. Stabilize the business by removing equipment that is approaching end of support and end of life. Comply with established security policies and regulatory requirements. Uncover the unknown portion of your IT estate so you can secure it.

Hardware Asset Dashboard

Mobile Asset Inventory Audit

Asset Inventory Audit provides the capability to capture asset inventory located in a specific stockroom or location using the ServiceNow^® Mobile Agent and Mobile Scanning capabilities. Customers can compare the scanned results to what is stored in ServiceNow, driving improved data quality and inventory process compliance. 

This feature provides a streamlined, governed input approach to validate the database records against what physically exists in the store or stockroom. Customers can create a scheduled audit with set time parameters (e.g. 30/60/90 days). Quickly find and correct database errors to grow executive confidence with proven data accuracy.  Time will be saved on inventory and will result in a more complete and accurate report. 

Cloud Spend Dashboard

SAM + Cloud Insights providers total cloud visibility

The Cloud Spend Dashboard provides a consolidated view of total cloud consumption including Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS)—and ServiceNow is the only solution able to do so. Customers can gain metrics around spend, areas of savings opportunities, and identify potential waste. Customers can accurately monitor cloud consumption and find opportunities to reduce costs in a more strategic way—with automated recommendations and rationalization suggestions made available through the Cloud Spend Dashboard. 

Cloud Spend Dashboard

Software Asset Management

servicenow.com/SAM

Software Asset Management (SAM) accelerates time to business outcomes, providing a more complete picture of on-premises software, SaaS, and cloud resources. The Paris release of Software Asset Management includes: 

• Software Asset Connections 
• Managed Service Provider (MSP) Support 
• SaaS License Management 
• SSO Connection with Microsoft Azure AD² 
• Overlapping Software - Application Consolidation 
• Publisher Pack Enhancements 
• • SAP Engines 
  • Oracle Solaris Zones 
  • Oracle Database Options enhanced support 
  • Microsoft - Visual Studio

Software Asset Connections

Software Asset Connections enables customers to build integrations with their existing discovery tools in order to leverage full SAM capabilities for any discovery source including specialized products such as Oracle, Citrix, and VMware (in addition to other vendors). This feature enables SAM to ingest data from multiple data sources using a common API end-point and low-code model. Software Asset Connections automatically identifies duplicate records and allows the deletion of records once entered through the API. 

SSO connection for Microsoft Azure AD

SAM managers want to see usage and login data for their SSO connected apps…all from within the ServiceNow SAM solution. That will now be possible for Azure AD's 3400+ SaaS apps! SaaS License Management is now integrated with Microsoft Azure Active Directory (AD) to provide usage and login data for SSO apps inside Azure AD. Customers are able to pull in the total number of users with access to various applications inside the Active Directory along with last login dates. Based on usage data, customers can automatically reclaim or revoke access for that user. The Microsoft Azure AD integration expands SaaS License Management’s ability to provide deep, vendor-specific usage data outside of the direct-to-vendor integrations available OOTB or the SaaS License Connections feature, which enable customers to build custom integrations with any of their SaaS apps with an API. 

Usage Insights – GitHub example

Publisher Pack updates in Paris:

MSPs: Provide seamless HAM and SAM services to your customers

Managed Service Provider (MSP) Support / Domain Separation

With the Paris release, Managed Service Providers (MSPs) are able to offer HAM and SAM as a service to their end customers, or tenants. MSP Support manages all of our customers’ tenants (and their subsidiaries) in a single instance. This is possible because each customer is treated as a separate “domain” with separate data, that is processed separately from other domains. Service Providers will receive separate tenant data for software/hardware models, data installs, software usage, and integrations such as SCCM, ILMT, and SaaS integrations. 

Service Providers gain visibility into each of their tenant’s data and the processes required to generate software license compliance positions for each of their customers (reconciliation, normalization, content services, etc.). Service Providers can easily switch between domains (which serve as “customer dashboards”) and perform separate actions for their tenants within the same instance. 

Learn More

Check out the ITAM product page for more information or check out a demo.  Schedule a conversation with your ServiceNow account today or click here to find out more. 

1. ServiceNow named a Leader in the 2020 Gartner Magic Quadrant for Software Asset Management Tools 
   
2. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.  
   
   
   

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