What's New in HR Service Delivery | San Diego

[Jessica Chen]

Modern, digital employee experiences are crucial to enabling your flexible workforce from anywhere. As working models change and workplaces adapt, businesses must boost productivity and organizational efficiency from wherever employees choose to work.

Whether your workforce is supporting the front line, working from home, or adopting a mix of both, ServiceNow’s San Diego release for HR Service Delivery provides businesses with the digital foundation to deliver intuitive and personalized end-user experiences. Re-imagined navigation and visuals in the San Diego release enable your workforce and departments to focus on the strategic work that matters most.

HR Agent Workspace

Drive great employee experiences with a modernized and purpose-built workspace for HR agents. To meet employees wherever they are, it’s crucial to deliver services quickly and consistently – placing greater reliance on the HR agent’s ability to efficiently manage requests and tasks across the enterprise.

With Next Experience, help service teams provide resolutions faster with a re-imagined HR Agent Workspace. Enhanced UI branding increases flexibility and configurability that simplifies the overall agent experience. A modern visual design and simplified navigation allows agents to surface employee insights faster and to find the information they need. By enabling agents to manage, prioritize, and route all employee inquiries efficiently - seamlessly support your flexible workforce from anywhere.

Additional Resources: Agent Workspace Blog

Employee Relations Enhancements

With dispersed people and changing workplaces, it’s important to ensure your workforce is safe and supported from wherever they choose to work. Resolve employee requests with new anonymous reporting capabilities, upgraded security, and improved dashboards and metric analysis.

In San Diego, a new Anonymous Report Center provides employees and non-employees (contractors, vendors, family members) the ability to submit sensitive and complex cases anonymously. Instill a culture of safety by empowering individuals to report concerns, misconduct, and sensitive cases and allow agents to follow up on cases with enhanced security and confidentiality.

With improved security logic and compliance enhancements, place restricted access on cases to ensure sensitive employee relations information is restricted to the right parties. An upgraded dashboard into employee relations cases features graphs, metric analysis, and better data visualization to help agents to act on incidents faster.

Additional Resources: Employee Relations Blog

Employee Experience Enhancements

Support your people and places with a unified and consistent way to find help, information, and relevant communications. With enhancements to ServiceNow Employee Center, provide multi-department service-delivery alongside a next-generation intranet experience to keep employees informed and aligned.

• Content publishing enhancements: streamline the creation and scheduling of popular content types like banners, announcements, and videos.
• Home Page enhancements: Continual improvements across the Mega Menu, Quick Links and My Active Items widgets on the homepage also provide better employee experiences they search for the content and services they need.
• Bulk Tagging for Content Taxonomy: Jumpstart your transition to Employee Center easily associate all your existing content to taxonomy topics through our new bulk tagging process.

Furthermore, enhanced employee profiles leverage new fields and information to enable employees to view more personalized experiences and work-related information. Intelligent experience enhancements also surface frequently used apps at the forefront to provide AI-powered service recommendations. Updated OOTB email notifications for incidents, requests, and HR cases ensure key information is friendly, clear, concise to ensure high-touch experiences are consistent for your entire workforce.

Additional Resources for Employee Center: San Diego Enhancements to Employee Center, February 2022 Enhancements to Employee Center

Additional Resources for Employee Journey Management: Deepening the Lifecycle Event Toolbox: Personalize your employee’s journeys with greater flexibility..., Listening Posts 'Voluntary Feedback', Listening and Learning in Journey Accelerator

Store Integrations:
ServiceNow eliminates the frustration of jumping between different portals by enabling employees to self-service from a unified, multi-department destination. Our integrations ease navigations between existing tools to drive faster employee navigation experiences.

ServiceNow’s Advanced Integration with Oracle Cloud HCM enables employees to view the holiday calendar and raise requests about time-off discrepancies, payroll, direct deposit, and total rewards directly in Employee Center. Our new integration into Saba also furthers the breadth and depth of personalized learning content you can drive directly in the flow of work.

Additional Resources: E-signature integration with ServiceNow Document Template and Adobe Sign/DocuSign

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Join us for the The Now Platform San Diego event.

Mark your calendar for the Now Platform San Diego release broadcast  

Join us for the San Diego release broadcast —a global digital experience where we’ll be unveiling exciting, new innovations in the San Diego release across different markets.  

The broadcast digital event is April 6 and is part of the Knowledge Digital Experience. Your registration for this broadcast provides free access to all that the Digital Experience has to offer, including 200+ sessions beginning in May.

Make sure to watch the San Diego release introduction session with Dave Wright, chief innovation officer, as well as 21 sessions on demand, where we’ll highlight different ServiceNow^® products, innovations, demos, and the Now Platform. The times of the broadcasts are:

• AMS: April 6 at 9:00 am PT/12:00 pm ET,
• EMEA: 7 April at 8:00 am GMT/9:00 am CET
• APJ: 7 April at 9:00 am SGT /11:00 am AEST

Register now

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