Using SAM to Create and Maintain your CMDB: Whitepaper

[Bryan Blackburn]

SAM Charter has been a principle advocate of companies creating and maintaining Software Asset Management Systems to manage software – indeed, their CEO (Rory Canavan) lobbied Working Group 21 to consider making ISO 19770-1 a Management Systems Standard; thereby making alignment to other Management System ISOs that little bit easier to achieve – and it was greeted with some delight to see this achieved in November 2017.

However, once we have built our IT/ Software Management System, aside from generating Effective Licence Positions, (ELPs) we also have to consider how we work and play well with other disciplines in the IT operational lifecycle. Service Management is the acceptable face of IT as far as the business is concerned, particularly in the managed portion of the life cycle. Core to that face appearing relaxed and in control, is the creation and maintenance of a CMDB (Configuration Management Database) which the IT life cycle orbits around.

This though, presents Service Management with a problem: What strategy do we adopt to ensure our CMDB remains accurate and scalable to our needs? Perhaps (just perhaps) SAM has the answer....

To continue reading, please download a copy of "Using SAM to Create and Maintain your CMDB" by following the link below:

https://www.samcharter.com/download/sam-create-maintain-cmdb/