Incident Management

[Ankit K]

Streamline service restoration after an unplanned disruption. Incident management is part of the core capability of ITSM. 

 The Incident management process allows users to create incidents, classify them according to impact and urgency, route to the right assignment groups, escalate, manage and reports.

Create major incidents, connect end‑users with IT through mobile self‑service and virtual agent, and leverage machine learning to automatically route incidents to the right resolution groups, including related information and SLAs.

Product Foundation Videos IM Overview IM FAQ Major Incident Demo	Featured Content Incident Management Process Guide Best Practices	Product Documentation Paris Docs  Orlando Docs
Webinars                  Value Realization	Related Products Major Incident Management Stanford Univ MIM Experience Up your game: MIM Lab	Release Documentation Paris Release Orlando Release