Hello Alexa developers! Great to be participating in AWS re:Invent and we can't wait to see what Alexa Skills you come up with at Hack Your Office. We would love to hear about them and answer any ?'s thru the comments section below. As an incentive we'll send an Echo speaker for the best IT service management related skill. Just add a description in below by Dec 15, our product team who wrote the attached white paper will judge.
The white paper provides an overview of how to build and integrate private skills for the new Alexa for Business service with the ServiceNow platform so that enterprise users can use Alexa to interact with the ServiceNow platform. You will need to be familiar with ServiceNow scripting framework and usage of REST API's (learn more @ developer.servicenow.com).
You should also be using ServiceNow version Istanbul or higher.
The paper goes through how to create a simple Alexa Skill for a user to get a list of all their open IT incidents (or cases / tickets) but the same process can be used for anything that's available through our REST API so the options are almost limitless. Think about approvals, incident creation or updates, status of a service or configuration items, leverage your knowledge base…
Have a great event!
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