How to engage everyone in the organization and create a unified improvement culture?

[Manjeet Singh]

There is no doubt that more improvements from more people will drive a greater business impact.

So, the question is "how can I enable and engage everyone in my organization to build a continuous improvement culture?"

On the ServiceNow platform, this can be achieved with three easy steps using CIM and Idea Portal capabilities.

Step 1:

Enable ServiceNow's Continual Improvement Management (CIM) application. CIM provides a simple way to bring standardization and transparency using a lightweight framework to capture improvement, implement, measure success, and share achieved business value.

Steps 2:

Enable Servicenow Idea Portal (available in the New York release) module. The Idea Portal accelerates and organizes idea gathering from everyone in the company. This makes it easy for everyone to participate by submitting or upvoting new ideas. This slowly helps build up the improvement cultures once people submitted ideas that are picked up for the implementation.

Step3: 

The idea manager or improvement manager evaluates submitted ideas and promotes accepted ideas to continual Improvement initiative with one click.  Open the idea you want to convert to a CIM initiative for implementation - create a task and select improvement initiative as shown in the screenshot below.

The integration between Idea Portal and CIM makes it easy to capture lots of good improvement opportunities in the backlog to prioritize and start the improvement implementation activities.

No matter what improvement strategy you use. Your success depends on engaging more people by making it easy for them to participate, and then taking implementation actions so that people feel that their efforts are recognized and they are part of overall larger business impact by driving continual improvement across People, Process, and Tools. 

Additional reading:

Continual Improvement Management Related Articles & Blogs List