The Kingston Release is Now Available

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Kingston is here!   Kingston delivers exciting new capabilities that drive machine learning for everyday work, no code process automation, and user experience innovations. These capabilities allow you to:

• Reduce IT incident triage time and customer service response times with Agent Intelligence
• Identify and resolve critical IT service outages faster with Major Incident Management
• Use traffic-based discovery to accelerate the creation of service maps with IT Operations Management
• Manage key project portfolio management tasks in one place with Project Workspace
• Uncover deep insights on unstructured data with Text Analytics
• Remediate user-reported email attacks quickly with End-to-End Phishing Response
• Focus on problematic cases and accounts with Escalation Management
• Resolve HR cases faster with Response Templates
• Empower non-developers to automate business processes with Flow Designer
• Connect process flows to external services easily with IntegrationHub

And much more.

Explore all that's new and embark on your journey to Kingston!

• For an overview and product demos, register now for the Kingston release video broadcast
  
• For a quick summary of new capabilities, check out the Kingston Fact Sheet
  
• Read blogs by solution experts
• Get time saving communication templates to let your users know the benefits of upgrading to Kingston
  
• Join the Ask the Experts events on the Community!
  • Kingston Platform Part 1 - TechNow Ep 44 12/4
  • Kingston Platform Part 2 - TechNow Ep 44 12/14

• Click here to find more upcoming events!

And of course, don't forget to request your upgrade to Kingston in HI.